Biancan Lizbeth Ocampo-Ortiz
Atlanta,GA
Summary
Experienced professional with over 10 years of success in client relationship management, project coordination, and quality assurance. Proven ability to lead teams, streamline operations, and enhance customer satisfaction in fast-paced, multicultural environments. Skilled in conflict resolution and data analysis, with a track record of delivering innovative solutions and driving continuous improvement
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flan Pastry
Biancan
11.2024 - 09.2025
- Initiated self-advertising strategies that led to a marked increase in pastry sales, leveraging visual content and customer engagement.
- Initiated self-promotion led to a 30% increase in pastry sales, with momentum driven by organic word-of-mouth starting two months post-launch.
- Managed time efficiently in order to complete all orders
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
Assistant
German Handyman Painting
12.2021 - 07.2024
- Completed residential and commercial painting projects ahead of schedule implemented efficient workflow strategies reducing overall project timeline.
- Coordinating with team members to ensure seamless project execution fostered positive client relationships through clear communication and reliability
- Introduced echo friendly pay options aligning with sustainability trends. Adapted techniques for unique surface expanding surface offering
- Assessed project requirements to determine optimal paint types and application methods calculated material needs accurately minimizing waste and cost.
Customer Service, Commercial Seller
Elite Roofing Company
09.2022 - 02.2024
- Manage customer inquiries resolved complex issues and improved satisfaction rates implicating sufficient process reducing response times and enhancing overall service quality
- Foster positive relationships with clients and team members. Contributing to a supportive work environment promoting open communication and knowledge sharing.
- Meticulously documented customer interactions and maintained accurate records. insured complaints with company policies while delivering personalized services.
- Fostered team synergy in customer service promoting knowledge sharing develop strong client relationship enhancing company reputation.
Maid
Crystals Cleaning Service
07.2020 - 07.2022
- Maintained Impeccable cleanliness standards in diverse residential settings. Efficiently managed time to complete tasks within strict deadline.
- Optimizing cleaning processes, reducing average service time while maintaining quality. Received consistent positive feedback from clients.
- Introduced eco-friendly cleaning solution. Aligning with client preferences. Adapted techniques for different surface types and materials.
- Provided exceptional customer service addressing client concerns promptly. Maintained a positive attitude in challenging situation
Server
Little Cuba
12.2014 - 12.2015
- Contributed to a 20% increase in restaurant sales by improving customer service speed and teamwork, leading to higher guest satisfaction and repeat visits.
- Fostered strong team dynamics, ensuring seamless service during peak hours. Mentored new hire, accelerating their integration and performance.
- Maintained meticulous order accuracy, minimizing errors and enhancing dining experiences. Ensured impeccable table presentation and hygiene standards.
- Cultivated a vibrant atmosphere, elevating guest experience through engaging interaction. Proactively addressed customer needs, arriving positive reviews.
Customer Service
Danny Tattoo
07.2013 - 11.2014
- Delivered exceptional customer service at Danny tattoo, resolving client concerns promptly and maintaining high satisfaction rates.
- Fostered positive relationships with diverse clientele ensuring smooth operations contributing to a welcoming studio atmosphere
- Managed appointment scheduling and client records meticulously, optimizing studio efficiency and enhancing the overall customer experience.
- Plaza Fiesta, a leading Latin cultural marketplace known for its diverse consumer base and vibrant retail activity.
Education
GED -
Ged/GED.com/online
Bank of America Certificate -
Latin America Association
03-2025
Skills
- Client Relation
- Quality assurance
- Conflict Resolution
- Project management
- Team leadership
- Data analysis
Certification
- Certified Bank Relationships, BOA- 03/2025
- Food Handler Certification, November 2027
- First Aid Certification, May 2027
- CPR Certification, May 2027
Hobbies and Interests
Swimming, stock market trader, Painting/Art, Mexican Pastries, Hiking
Languages
Spanish
Professional Working
Timeline
Flan Pastry
Biancan
11.2024 - 09.2025
Customer Service, Commercial Seller
Elite Roofing Company
09.2022 - 02.2024
Assistant
German Handyman Painting
12.2021 - 07.2024
Maid
Crystals Cleaning Service
07.2020 - 07.2022
Server
Little Cuba
12.2014 - 12.2015
Customer Service
Danny Tattoo
07.2013 - 11.2014
GED -
Ged/GED.com/online
Bank of America Certificate -
Latin America Association
Similar Profiles
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company
Samantha BostonSamantha Boston
Agricultural Commodity Consultant at Self Employed WebAgricultural Commodity Consultant at Self Employed Web
ALEXIS OUTLAWALEXIS OUTLAW
Senior Account Manager at Cvent Inc.Senior Account Manager at Cvent Inc.
CHRISSANDRA THOMASCHRISSANDRA THOMAS
Access Control Officer at SitemetricAccess Control Officer at Sitemetric
NICOLE ERVIN BELLNICOLE ERVIN BELL
Independent Stylist at Hair EnvyIndependent Stylist at Hair Envy