Bianca Nicole Rivera-Legarreta
Bayamon,PR
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Educational Paraprofessional (ED PARA,SEV HAN,C)
Orange County Public Schools
10.2023 - Current
- Enhanced student comprehension by implementing differentiated instruction strategies tailored to individual learning needs.
- Developed strong rapport with students, fostering a trusting and supportive relationship that encouraged academic success.
- Improved communication with parents and guardians through regular progress updates, resulting in increased parental involvement.
- Provided instructional support during small group activities, facilitating meaningful peer interactions and targeted skill practice.
- Provided one-on-one support to struggling students, leading to significant improvements in their academic performance.
Customer Service Representative
Foundever
04.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Stocking Associate
Walmart
10.2022 - 04.2023
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Used Walmart app to maintain and update records of inventory, prices, shipments and shortages.
Office Support Coordinator
PHR Staffing Solutions
09.2022 - 10.2022
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Documented and detailed calls and complaints.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
Team Leader
Crocs
09.2020 - 08.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
Cashier
Econo La Mina
05.2019 - 09.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Early Childhood Education
Inter American University of Puerto Rico
High School Diploma -
EBECM Specialized School in Science And Math
Skills
- Attention to Detail
- Teamwork and Collaboration
- Active Listening
- Verbal and Written Communication
- Analytical Thinking
- People Management
- Effective Customer Service
- Bilingual (Spanish/English)
- Organized
- Adaptive learning strategies
- Behavior Management
Timeline
Educational Paraprofessional (ED PARA,SEV HAN,C)
Orange County Public Schools
10.2023 - Current
Customer Service Representative
Foundever
04.2023 - Current
Stocking Associate
Walmart
10.2022 - 04.2023
Office Support Coordinator
PHR Staffing Solutions
09.2022 - 10.2022
Team Leader
Crocs
09.2020 - 08.2022
Cashier
Econo La Mina
05.2019 - 09.2019
No Degree - Early Childhood Education
Inter American University of Puerto Rico
High School Diploma -
EBECM Specialized School in Science And Math
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