Bianca Robinson
Atlanta,GA
Summary
A successful client-centric senior leader with over 9 years of experience utilizing SaaS cloud-based software. Forward-thinking and results-driven effectively demonstrated the ability to manage large Enterprise accounts ($3M-$5M) for the automotive retail, and risk analysis within the marketing and digital advertising industry. Proficient at taking on tough territories in challenging markets and achieving dramatic results.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Regional Sales Manager
EZ Clean Services, LLC
Denver, CO,
10.2020 - Current
- Supervised and managed a team of 6 salespeople, providing support, motivation coaching, training, and sourcing new talent for sales professionals.
- Achieve Weekly Pipeline creation goals and develop territory through targeted prospecting and effective lead follow-up.
- Create KPIs in alignment with business objectives for the sales team.
- Address potential problems and suggest/provide prompt solutions.
- Identified new strategic opportunities and new markets for future expansion.
- Report on regional sales results, forecast quarterly, and annual profits.
- Achieved all sales goals and exceeded targets by 10% over 3 month period.
- Address potential problems and suggest/provide prompt solutions.
Senior Dealer Success Manager
Outsell, LLC Auto Dealer Marketing Company
Minneapolis, Minnesota
03.2020 - 07.2020
- Address potential problems and suggest/provide prompt solutions.
- Maintaining ROI results.
- Carried out research into clients’ target markets to identify their market’s needs and craft effective marketing strategies.
- Collaborate/coordinate cross with-functionally teams through implementation, on-boarding, training, and measuring success
- Tracked progress of ongoing digital marketing campaigns to evaluate their effectiveness and make changes where necessary.
- Created promotional media for customers’ digital marketing campaigns
- Set expectations with the client aligning business goals for positive outcomes.
- Effectively decreased account churn by 13%.
Enterprise Account Manager
LivePerson Automotive
Alpharetta , GA
10.2018 - 03.2020
- Wrote and presented business proposals to prospective clients.
- Managed simultaneous projects on various clients’ accounts on a rolling basis.
- Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact.
- Utilizing SaaS cloud-based software to strategically manage performance.
- Tracked all progress of ongoing digital marketing campaigns to evaluate their effectiveness and make changes where necessary.
- Maintained dealer count of 348 stores and lost the business percentage of 1.2%.
- Collaborate/coordinate cross with-functionally teams through implementation.
- Worked with Market Project Managers to help identify requirements for custom builds as well as maintain status to complete launch for various campaigns.
Performance /Account Manager
Cox Automotive
Atlanta, GA
08.2013 - 03.2018
- Consistently met short and long-term targets.
- Managed over 50 calls per day to increase client touch points.
- Conducted annual and monthly performance analyses of selected portfolios to ensure all tasks were completed on schedule.
- Produced detailed reports and submitted results to managers; also monitored on-time metrics and performed efficiency and risk analysis.
- Collaborated with managers to promote implementation of solutions to achieve business objectives.
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Maintain a deep understanding of the product to speak to customers about the most relevant features and needs.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish the business from competitors
Education
Bachelors of Science - Business Administration
New Jersey City University
Jersey City, NJSkills
- Proficient in working on Software-as-a-Service, platforms
- Proficient in working with Salesforce Software
- Proficient with Microsoft Office applications
- Consultative B2B and B2C sales
- Contract negotiation / Persuasion
- Project Management / Implementation
- Risk evaluation / Profitability / Territory Growth
- Team Recruiting and Onboarding
- Verbal and Written Communication
- Cross department Teamwork and Collaboration
- Business Development / Opportunity Identification
- SME in Product Knowledge
- Exceptional Relationship Development / Maintenance
Certification
- Google Management Professional Certificate in progress
- Certified Project Management Essentials
- Certified Google AdWords
- Certified Scrum Master
- Scrum Alliance Lean Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Sales Manager
EZ Clean Services, LLC
10.2020 - Current
Senior Dealer Success Manager
Outsell, LLC Auto Dealer Marketing Company
03.2020 - 07.2020
Enterprise Account Manager
LivePerson Automotive
10.2018 - 03.2020
Performance /Account Manager
Cox Automotive
08.2013 - 03.2018
Bachelors of Science - Business Administration
New Jersey City University
Google Management Professional Certificate in progress
- Project Management Essentials
- Certified Google AdWords Certified
- Certified Scrum Master
- Scrum Alliance Lean Six Sigma Green Belt
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