Bianca S Coker Mendoza
Riverdale,Georgia
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing over ten years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Owner/Operator/Head Chef
Mando's Bistro (Formerly Plaza Gourmet)
05.2013 - 12.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Program Management Analyst/S A C/OFFICE MGR
Lockheed Martin, A+GOV SOLUTIONS, CDC, HHS
10.2006 - 07.2012
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Created and optimized records management strategies to coordinate and protect information.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
SUPERVISOR RESERVE, CONTRACT NEGOTIATOR
Delta Air Lines, Inc
05.1995 - 03.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ12.2012
Associate of Science - Psychology
Axia College
Phoenix11.2010
Skills
- Regulatory Compliance
- Business Management
- Budget Administration
- Employee Development
- Business Development
- Partnership Development
- Staff Hiring
- Business Planning
- Financial Management
- Relationship Building
- Operations Management
- Staff Training
Timeline
Owner/Operator/Head Chef
Mando's Bistro (Formerly Plaza Gourmet)
05.2013 - 12.2023
Program Management Analyst/S A C/OFFICE MGR
Lockheed Martin, A+GOV SOLUTIONS, CDC, HHS
10.2006 - 07.2012
SUPERVISOR RESERVE, CONTRACT NEGOTIATOR
Delta Air Lines, Inc
05.1995 - 03.2006
Bachelor of Science - Psychology
University of Phoenix
Associate of Science - Psychology
Axia College
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