BIANCA LOPEZ
San José,CA
Summary
Compassionate and results-driven rehabilitation counselor with over three years of experience in mental health and client-centered support services. Expertise in conducting comprehensive assessments, developing personalized strategies, and fostering client empowerment to facilitate meaningful progress. Demonstrated ability to collaborate effectively with multidisciplinary teams while adapting to evolving priorities. Eager to transition into a career counseling role that leverages strong interpersonal skills, individualized planning, and a commitment to student success, helping diverse populations achieve their academic and professional aspirations.
Overview
9
9
years of professional experience
Work History
Rehabilitation Counselor
Community Solutions, Inc.
01.2023 - Current
- Oversee 40+ comprehensive cases, supporting clients from diverse cultural, socio-economic, and LGBTQ+ backgrounds with tailored rehabilitation counseling and promoting equitable access to vocational opportunities.
- Empower client self-advocacy by teaching necessary skills for navigating various systems such as healthcare, employment, and housing assistance programs.
- Advocate effectively for client needs and resource access, often serving as the primary liaison between clients and community organizations.
- Collaborate with interdisciplinary teams including physicians, social workers, and case managers to develop care plans and coordinate seamless service delivery.
- Promote and mentor incoming rehabilitation counselors in field protocols, EMR documentation (Avatar), and culturally responsive care practices.
- Surpass monthly 45% productivity rate by delivering individualized support, conducting assessments, and adapting care plans to evolving client needs.
- Improve team operations by streamlining workflows, identifying gaps in administrative processes and coordinating all staff meetings to boost service efficiency.
- Recognized consistently for meaningful contributions to client advocacy and problem-solving during complex case reviews and team meetings.
Case Manager
Hope Services
06.2022 - 03.2023
- Manage 40+ comprehensive cases, aligning services to client needs and ensuring timely access to community and vocational resources.
- Conducted regular in-person assessments to develop strong relationships with clients, fostering trust and enhancing communication effectiveness to identify evolving needs, and proactively adjust support services.
- Facilitated and collaborated with multidisciplinary teams and external agencies to strengthen support networks and improve service coordination.
- Designed and implement targeted intervention strategies that supported client navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Administrative Assistant /Legal Word Processor
Pahl and Mccay
11.2021 - 06.2022
- Developed strong professional relationships with clients, staff, and partners through effective communication.
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
- Safeguarded sensitive information through meticulous handling of confidential materials and adherence to company policies.
- Processed and formatted documents using advanced word processing software to ensure consistency and professionalism.
- Implemented process improvements that enhanced workflow efficiency by 30% and improved performance within the legal department significantly.
Administrative Assistant
Rutan and Tucker LLP
09.2019 - 09.2021
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting
- Answered multi-line phone system, routing incoming calls, delivering messages to staff, and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed research to collect and record legal data.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions increasing efficiency of services by 25%.
- Offered office-wide software support and training, troubleshooting issues, and optimizing logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
Front Desk Coordinator
Stanford University
01.2017 - 09.2019
- Facilitated effective communication between students, guests, and internal staff of the Department of Transportation by serving as a central point of contact for Spanish speakers.
- Resolved parking issues promptly, utilizing problem-solving skills to ensure satisfaction and maintain university reputation.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Managed multi-line phone system of approximately 40 calls directing individuals to desired personnel and providing general information about operations.
Education
Bachelor of Science - Sociology
National University
San Diego, CA06-2027
Associate of Science - Psychology
Foothill College
Los Altos, CA06-2022
Skills
- Bilingual: Proficient in English and Spanish, with clear verbal and written communication skills
- Technical: Advanced proficiency in Microsoft Office applications; strong keyboarding abilities; efficient patient record management
- Organizational: Skilled in appointment management, prioritization, scheduling, and managing tasks in fast-paced environments
- Client Relations: Building lasting client partnerships; skilled in client case management; community engagement
- Teamwork & Collaboration: Collaborative team player experienced in cross-functional teamwork
- Professionalism & Integrity: Upholds integrity in professional conduct; effective problem resolution
Accomplishments
- Increased client engagement by 40% by developing individualized rehabilitation plans that empowered clients to secure and maintain employment. Delivered targeted counseling, functional skill-building, and job readiness training to support efficient and accurate placement outcomes.
Languages
Spanish
Native or Bilingual
Timeline
Rehabilitation Counselor
Community Solutions, Inc.
01.2023 - Current
Case Manager
Hope Services
06.2022 - 03.2023
Administrative Assistant /Legal Word Processor
Pahl and Mccay
11.2021 - 06.2022
Administrative Assistant
Rutan and Tucker LLP
09.2019 - 09.2021
Front Desk Coordinator
Stanford University
01.2017 - 09.2019
Bachelor of Science - Sociology
National University
Associate of Science - Psychology
Foothill College