Summary
Overview
Work History
Education
Skills
Timeline
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BIANCA T. WHITE

McDonough,GA

Summary

Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.

Overview

22
22
years of professional experience

Work History

Assistant Branch Manager

Ameris Bank
Stockbridge, Georgia
07.2014 - 01.2025
  • Manages day-to-day operations of the branch, which includes opening and closing, overseeing the teller line, the lobby, and the remote drive-thru, and conducting monthly and quarterly audits.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised and evaluated staff, enabling them to improve their skills, achieve daily objectives, and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Demonstrated knowledge of branch financial products, including loans, lines of credit, IRAs, and trust/estate setup.
  • Managed a branch size of over $180 million in deposits and a team of 5 full-time employees.
  • Analyzed financial data and prepared reports on the branch's performance for senior management utilizing Salesforce and Power BI.

TELLER MANAGER

Chase Bank
Fayetteville, GA
04.2007 - 07.2014
  • Executed customer transactions, including deposits, withdrawals, money orders, and checks.
  • Provided a high level of customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Oversaw daily operations, trained, and supervised staff.
  • Assessed employee performance, and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol.
  • Processed quarterly Vault and ATM audits with a zero error rate.

FINANCIAL AID ASSISTANT

University Of New Orleans, University of New Orleans
New Orleans, Louisiana
01.2003 - 12.2006
  • Guided students through financial aid processes, including completing necessary forms, filing documentation, preparing reports, and updating account records.
  • Assisted students with enrollment for payment plans.
  • Reconciled accounts and payments received for student accounts.
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.

Education

Some College (No Degree) - Accounting And Finance

University of New Orleans
New Orleans, LA

Skills

  • Account management
  • Effective Application of Critical Thinking
  • Skilled in both written and spoken communication
  • Flexible in Dynamic Environments
  • Strategic Decision Making
  • Deadline Management
  • Strategy Development
  • Sales Support
  • Relationship building and management
  • Audit monitoring
  • Account collections
  • Audit preparation
  • Staff education and training
  • Operational efficiency
  • Revenue generation
  • Strong interpersonal skills

Timeline

Assistant Branch Manager

Ameris Bank
07.2014 - 01.2025

TELLER MANAGER

Chase Bank
04.2007 - 07.2014

FINANCIAL AID ASSISTANT

University Of New Orleans, University of New Orleans
01.2003 - 12.2006

Some College (No Degree) - Accounting And Finance

University of New Orleans

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BIANCA T. WHITE