Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Victoria Gonzalez

Ogden,Utah

Summary

A results driven Store Manager with over 5 years of experience who believes that exceptional customer service, operational excellence, effective merchandising, and motivated employees are essential to retail success.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Bath & Body Works
01.2023 - 10.2023
  • Implement creative visual merchandising strategies to enhance the customer shopping experience and drive sales at Bath & Body Works.
  • Collaborate with store management to develop and execute employee training programs that enhance product knowledge, improve customer service, and drive sales performance at Bath & Body Works.
  • Develop and implement employee recognition programs to motivate and incentivize store employees, fostering a positive work environment and boosting team morale at Bath & Body Works.
  • Lead the coordination of store maintenance and upkeep to ensure a clean, organized, and welcoming environment for customers at Bath & Body Works.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Spirit Halloween
07.2019 - 11.2022
  • Enhance the store's atmosphere by creatively decorating and showcasing Spirit Halloween's products in an engaging and visually appealing manner to attract customers and increase sales during the Halloween season.
  • Collaborate with the store team to create a positive and inclusive work environment that fosters creativity, teamwork, and a strong sense of community spirit, motivating employees to deliver exceptional customer service and drive sales during the Halloween season.
  • Conducted daily store operations including opening and closing procedures and cash handling.
  • Requited, trained and supervised new employees.
  • Assessed operational efficiency of the stores departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Created weekly work schedules.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Weber State University
Ogden
08.1998

Skills

  • Visual Merchandising Strategies
  • Team Morale Boosting
  • Customer Service Management
  • Employee Attendance Management
  • Cash Transactions
  • Credit Transactions
  • Effective Communication Skills
  • Organizational Skills
  • Detail Oriented
  • Dependability
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Inventory management

Timeline

Assistant Manager

Bath & Body Works
01.2023 - 10.2023

Store Manager

Spirit Halloween
07.2019 - 11.2022

Weber State University

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