Biance Davis
Lincolnton,GA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Family Care
01.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Customer Service Representative
Family Dollar
08.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Lincoln County High School
Lincolnton, GA05.2020
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Compassionate Caregiving
- Compassionate Care
- Medication Administration
- Patient Management
- Transportation Assistance
- Nutrition planning
- First aid and safety
- Verbal and written communication skills
- Dependable and Responsible
- Compassionate communication
- Documentation
- Strong Ethics
- Client documentation
- Complex Problem-Solving
- Attentive to People
- Typing Speed
- Goal-Oriented
- Spreadsheet tracking
- Customer Service
- Understanding Customer Needs
- Microsoft Office
- Medical terminology knowledge
- Data Entry
- Order Processing
Certification
First Aid Certification
CPR Certification
RBT Certification
BLS Certification
Timeline
Personal Care Assistant
Family Care
01.2020 - Current
Customer Service Representative
Family Dollar
08.2019 - 02.2021
High School Diploma -
Lincoln County High School
First Aid Certification
CPR Certification
RBT Certification
BLS Certification
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