Biancka Razote
Kansas City,MO
Summary
Seasoned IT Project Manager lends unique oversight for critical technology programs. Resourceful, tech-savvy approach honed over more than 20 years toward handling complex hardware and software implementations. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
IT Project Manager
Lockton
Kansas City, MO
05.2022 - Current
- Outline work plans, determine resources, write timelines, and generate initial budgets as part of project scope determination.
- Conduct regular meetings with stakeholders to provide project updates and ensure alignment with business objectives.
- Lead technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Intro to Product Teaching Assistant
LaunchCode
St. Louis, MO
03.2022 - 03.2023
- Tutored 25 students individually and in small groups to reinforce design thinking, product thinking and agile concepts.
Senior Product Owner
Imperial PFS
Kansas City, MO
01.2022 - 05.2022
- Lead product strategy and roadmap for company's co-branding software product, resulting in 20% increase in revenue and 15% increase in customer satisfaction.
- Work with stakeholders to define and measure key performance indicators (KPIs) and conduct data analysis to inform product improvements.
- Conducted market research and competitive analysis to inform product positioning and pricing strategies.
Product Owner
Imperial PFS
Kansas City, MO
04.2020 - 04.2022
- Led development and launch of document management platform, resulting in 30% increase in productivity.
- Developed and maintained product requirements, user stories, and acceptance criteria across multiple products.
- Facilitated sprint planning, backlog grooming, and daily stand-up meetings to ensure timely delivery of product increments.
- Collaborated with cross-functional teams, including engineering, design, and QA, to deliver high-quality product releases on time and within budget.
Application Specialist
Lockton Companies
Kansas City, MO
01.2017 - 04.2020
- Created and maintained multiple product roadmaps, feature prioritization, and release schedules using agile methodology and project management tools.
- Analyzed business requirements and processes through document analysis, interviews, workshops and workflow analysis.
- Proactively streamlined business analytics processes by developing business process models (e.g., current state vs. future state) and performing business process analysis and re-engineering.
- Designed, developed and implemented test plans, test cases and test processes for internal/external applications.
IT Supervisor
UMKC
Kansas City, MO
03.2014 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows to meet any daily demand.
- Conducted all interviewing and hiring tasks for potential candidates: reviewed roughly 200 applications per month, 56 interviews per semester, and hired 20-30 new team members every 3 months.
Supervisor of Instructional Computing Facilities
UMKC
Kansas City, MO
01.2005 - 03.2014
- Oversaw operations for 10 computer labs, two residential labs, and one computer classroom across multiple campus locations.
- Collaborated with multiple academic departments to establish procedure guidelines and create effective incident escalation and resolution processes.
User Support Analyst
UMKC
Kansas City, MO
08.1998 - 01.2005
- Negotiated and established partnerships with key vendors, resulting in 15% reduction in material costs.
- Analyzed long-term lab usage statistics to adjust resources, resulting in 20% reduction in staffing costs.
Education
MBA - Management of Information Systems
UMKC
Kansas City05.2016
BBA - Finance
UMKC
Kansas City12.2014
Skills
- Product Design/Delivery
- Agile/Scrum SDLC and RAD
- Business process mapping and workflow optimization
- Lean manufacturing and design
- Predictive Modeling
- Risk Management
- Data Analysis & Visualization
- Business Case Development
- GAP Analysis, Research Analysis, and Document Analysis
- Report Generation & Documentation
Certification
SAFe 5 POPM
- Scaled Agile
Certified ScrumMaster (CSM)
- Scrum Alliance
Certified Scrum Product Owner (CSPO)
- Scrum Alliance
Timeline
IT Project Manager
Lockton
05.2022 - Current
Intro to Product Teaching Assistant
LaunchCode
03.2022 - 03.2023
Senior Product Owner
Imperial PFS
01.2022 - 05.2022
Product Owner
Imperial PFS
04.2020 - 04.2022
Application Specialist
Lockton Companies
01.2017 - 04.2020
IT Supervisor
UMKC
03.2014 - 01.2017
Supervisor of Instructional Computing Facilities
UMKC
01.2005 - 03.2014
User Support Analyst
UMKC
08.1998 - 01.2005
MBA - Management of Information Systems
UMKC
BBA - Finance
UMKC
Technical Skills Summary
SQL, Excel Data Analysis, PaaS & SaaS Migrations, JIRA Confluence, Azure Dev Ops, Leankit Planview, Wireframing and Prototyping, Microsoft Dynamics 365 CRM, PowerBi, Microsoft Office Suite (Expert)
Technical Skills Summary
PaaS & SaaS Migrations, Wireframing and Prototyping, SQL, JIRA Confluence, Azure Dev Ops, Leankit Planview, PowerBi, and Tableau
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