Bianco Williams

• Scheduled in-home consultations with qualified customers
• Defeated call volume targets while maintaining a positive and professional demeanor.
• Generated sales leads through outbound calls to homeowners
• Educated homeowners on the benefits of solar energy solutions
• Maintained a high call volume
• Utilized CRM software to accurately document customer interactions, update records, and follow up on unresolved issues
• Met and exceeded performance metrics such as call handling time, customer satisfaction, and first call resolution rate on a consistent basis
• Participated in ongoing training and coaching sessions to enhance product knowledge and customer service skills, contributing to a positive team dynamic within the call center
• Managed high volume of inbound and outbound calls to provide exceptional customer service and resolve inquiries/issues in a timely manner

• Managed and mentored a team of 7 housekeepers, fostering a positive work environment with low turnover
• Increased housekeeping team efficiency through process improvement and staff training
• Maintained a consistent rate of 15 rooms cleaned per hour, exceeding guest room occupancy targets
• Reduced housekeeping supplies cost by 45% through implementing sustainable practices and inventory control.
• Managed inventory of cleaning supplies and equipment, ordering replacements as needed to ensure efficient operations
• Collaborated with other departments to ensure seamless coordination of housekeeping services with front desk, maintenance, and food service teams
• Checked outgoing shipments for accuracy before they are shipped out of the warehouse facility.
• Tracked all received goods using computer systems to track inventory levels.

• Managed and mentored a team of 7 housekeepers, fostering a positive work environment with low turnover
• Increased housekeeping team efficiency through process improvement and staff training
• Maintained a consistent rate of 15 rooms cleaned per hour, exceeding guest room occupancy targets
• Reduced housekeeping supplies cost by 45% through implementing sustainable practices and inventory control.
• Managed inventory of cleaning supplies and equipment, ordering replacements as needed to ensure efficient operations
• Collaborated with other departments to ensure seamless coordination of housekeeping services with front desk, maintenance, and food service teams
• Assisted with check-in and check-out processes when needed or requested by guests.
• Tracked employee attendance records and timecards for payroll purposes.

• Experience with specific data entry software (e.g., MS Office Suite, ERP systems).
• Strong ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills for collaborating with colleagues.
• Proficient in data security protocols and maintaining confidentiality of sensitive information.
• Skilled in data cleansing, verification, and maintaining data integrity
• Experience in meeting tight deadlines while exceeding data entry volume expectations.
• Interacting with internal departments to help fulfill customer requests
• Handled requests or directed persons to proper sources
• Check source documents for accuracy and verify data when required
• Researched and gathered information on incomplete documents

Additional Work Experience Upon Request