Biancy Genao
Summary
Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
3
3
years of professional experience
Work History
Tigre Coat Check
Tigre
11.2023 - Current
- Streamlined coat retrieval process for faster turnaround times and increased customer satisfaction.
- Contributed to positive work culture by fostering open communication among team members and management staff alike.
- Delivered checked items to appropriate party.
- Enhanced customer experience by efficiently handling coat check duties and providing exceptional service.
- Consistently met high standards of cleanliness and orderliness in the coat check area.
- Improved coat storage efficiency with meticulous organization skills, resulting in a clutter-free environment.
- Collaborated with management team, promoting efficient and effective coatroom operation.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Participated in regular training sessions to stay current on best practices within the industry as well as safety protocols.
- Provided professional services and support in a dynamic work environment.
- Handled challenging situations calmly under pressure, maintaining composure while finding solutions quickly.
Planet Fitness Sales Associate
Planet Fitness
09.2022 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge, for example gym memberships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Youth Camp Counselor
Boys And Girls Club
08.2021 - 08.2022
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Kept athletic and games equipment and facilities organized and maintained.
- Managed supplies inventory for assigned group, keeping track of equipment needs and replenishing as necessary.
- Collaborated with other recreation staff in developing new recreational activities.
- Led groups of children safely through variety of camp activities.
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Actively contributed ideas for program improvement based on camper feedback and personal observations.
- Served as a positive role model for campers by embodying core values such as responsibility, integrity, teamwork, empathy, and respect.
Education
BBA - Business Management
Borough of Manhattan Community College
Manhattan, NY06.2025
High School Diploma -
Robert H. Goddard High School of Communication And Technology
Queens, NY06.2022
Skills
- Guest Services
- Guest Relations
- Housekeeping
- Lost and found procedures
- Inventory and supply
- Teamwork and Collaboration
- Problem-Solving
- Organization
- Microsoft Office
- Interpersonal Communication
Pronouns
she/her
Skills Abilities
Excel, PowerPoint, Microsoft Word, iMovie, ADP, QuickBooks, Spanish, English, computer and technical fixes, design platforms, website creation, graphic design, InDesign, Adobe, Canva, interpersonal skills, commercial awareness, problem-solving skills, organizational skills
References
- Ossielis Estevez, 929-755-3552, ossieestevez@gmail.com, General Manager at Tigre
Languages
Spanish
Native or Bilingual
Timeline
Tigre Coat Check
Tigre
11.2023 - Current
Planet Fitness Sales Associate
Planet Fitness
09.2022 - 11.2023
Youth Camp Counselor
Boys And Girls Club
08.2021 - 08.2022
BBA - Business Management
Borough of Manhattan Community College
High School Diploma -
Robert H. Goddard High School of Communication And Technology
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