Bianela Grullon
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Volunteer
Throgs Neck Volunteer Ambulance Corp
Assistance Coordinator Manager
Lincoln Hospital Medical Center
11.2021 - Current
- Oversee and handle day-to-day operations of VEC while supervising the performance and development of Level Ill/IV Clerical Associates in areas of responsibility and accountability
- Ensure daily patient calls/registrations are handled in accordance with agreed-upon workflows and scripts
- Develop and conduct training programs for new hires and maintain the proficiency of current staff for updated workflows
- Assign and schedule staff based on operational needs and patient flow
- Manage payroll, timekeeping, and employees’ yearly evaluation documents when required
- Submits dental claims for pre-authorization of treatment
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Emergency Medical Technician
Assist Ambulance Service
11.2021 - Current
- Administer basic first aid and medical support as the first responder to work-related injuries
- Collaborate with the on-site team while building relationships with front-line employees, coordinating projects with managers, and communicating with outside medical professionals to ensure a high level of medical care
- Reduce the number of injuries, severity of injuries, and the time spent away from work for the industrial team by promoting wellness activities and education
- Impacting lives through patient education
Emergency Medical Technician
Richmond County Ambulance Services
10.2020 - Current
- Administer basic first aid and medical support as the first responder to work-related injuries
- Collaborate with the on-site team while building relationships with front-line employees, coordinating projects with managers, and communicating with outside medical professionals to ensure a high level of medical care
- Reduce the number of injuries, severity of injuries, and the time spent away from work for the industrial team by promoting wellness activities and education
- Impacting lives through patient education, (EMT-B)
- Automated External Defibrillator (AED) for Professional Rescuers and Health Care Providers (Adult/Child/Infant)
- Cardiopulmonary Resuscitation (CPR)l Basic Life Support (BLS)
Clerical
Lincoln Hospital Medical Center
01.2021 - 11.2021
- Performed Administrative duties
- Work with EPIC Software
- Knowledge of commercial health insurance policies, verification, and authorization
- Answer phone calls and help customers with any complaints and provide the information they need
- Verifying customer’s insurance information and demographics are up to date
- Effective Billing and Collection of revenue from all patients requiring outpatient services
EMS Dispatcher/Emergency Medical Technician Trainee
08.2020 - 01.2021
- Question caller to determine their location, and the nature of their problems to determine the type of response needed
- Relay information and messages to and from emergency sites, law enforcement agencies, and all other individuals or groups requiring notification
- Certificates
Patient Portal
Lincoln Medical and Mental Health Center Pro Med
10.2019 - 04.2020
- Registering patients into Epic to sign up for their Health Portal (My Chart)
- Properly demonstrating to patients how the health portal application functions
- Work with EPIC Software
Visiting Nurse, Member Service Representative-Bilingual
Service of New York Prime Staffing
03.2019 - 08.2019
- Receives, responds, and returns inbound phone calls
- Screens incoming telephone calls to determine customer needs and facilitate timely and appropriate services
- Provides timely and effective customer service to prospective external clients/customers by departmental and Agency standards
- Responds to and resolve patient questions and issues, as needed.
Patient Care Coordinator
Westchester Medical Center
05.2014 - 02.2018
- Leads and guides clerical staff in the performance of diversified Administrative and secretarial duties
- Assists in resolving Difficult or complex administrative issues, as needed
- Prepares patient charts
- Collects, sorts, files, locates, and distributes needed information, materials, records, and paperwork answering phones, fax, copies, etc
- Handle Administrative duties and provide backup support with additional functions as required.
Education
Associate of Science - Applied
Bronx Community College
The Bronx, NY05.2023
Science Degree - Business Management
A.A.S - undefined
Bronx, NYSkills
- Volunteer Program Assistance
- Recordkeeping and Confidentiality
- Educational Strategies
- Clerical Support
- Emergency Patient Triage
- Dental Knowledge
- Billing Data Verification
- Healthcare Terminology
- Data Entry
- Critical Thinking
- Problem-Solving
- Registration Documents
- HIPAA Procedures
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Assistance Coordinator Manager
Lincoln Hospital Medical Center
11.2021 - Current
Emergency Medical Technician
Assist Ambulance Service
11.2021 - Current
Clerical
Lincoln Hospital Medical Center
01.2021 - 11.2021
Emergency Medical Technician
Richmond County Ambulance Services
10.2020 - Current
EMS Dispatcher/Emergency Medical Technician Trainee
08.2020 - 01.2021
Patient Portal
Lincoln Medical and Mental Health Center Pro Med
10.2019 - 04.2020
Visiting Nurse, Member Service Representative-Bilingual
Service of New York Prime Staffing
03.2019 - 08.2019
Patient Care Coordinator
Westchester Medical Center
05.2014 - 02.2018
Volunteer
Throgs Neck Volunteer Ambulance Corp
Associate of Science - Applied
Bronx Community College
Science Degree - Business Management
A.A.S - undefined
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