Bianey Borja
WINTER HAVEN,FLORIDA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Auto Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
LAKELAND, FL
09.2013 - 03.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed customer account changes with proprietary software.
- Analyzed customer needs and provided best options, upselling products and services.
- Asked probing questions and offered solutions to resolve customer issues.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Researched relevant policy information to answer customer questions.
- Advised customers on available coverage options that best fit their individual needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Claims Adjuster
State Farm
Bloomington, IL
03.2023 - 07.2023
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated questionable claims to determine payment authorization.
- Gathered and documented evidence to support court proceedings.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
Education
GED -
East Area Adult School
Auburndale, FL05-2008
Skills
- Claims Processing
- Policy Investigations
- Automobile Appraisals
- Risk Assessment
- Interviewing Techniques
- Law Enforcement Background
- Data Analysis
- Litigation Resolution
- Claims Investigations
- Quality Control
- Highly Motivated
Certification
- 0620-Adjuster-All Lines
- 2044-Personal Lines Agent
Timeline
Claims Adjuster
State Farm
03.2023 - 07.2023
Insurance Agent
GEICO
09.2013 - 03.2023
GED -
East Area Adult School
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