Bianey Rivera
Taylor,Michigan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Director
JMZ Management/ Mark Z Company
12.2023 - Current
- Ensuring efficient application screening and verification of credit and income for prospective tenants
- Communicate with applicants to explain approval or denial decisions and maintain smooth leasing processes to ensure timely property occupancy
- Regularly update property owners on the status of their properties, providing feedback and insights to optimize property performance and tenant satisfaction
- Follow up with clients and agents post-tour, ensuring all necessary steps are completed to facilitate leasing agreements
- Ensure properties are ready for occupancy, including coordinating repairs, cleanings, and addressing maintenance requests to maintain high standards of readiness and tenant satisfaction
- Manage and monitor vacancies, ensuring properties are leased promptly to avoid prolonged vacancies; prepare and analyze vacancy reports
- Conduct market assessments to provide property owners with current valuation and market trends
- Develop and set monthly leasing goals
- Create and update community materials to enhance property appeal and attract prospective tenants
- Provide exceptional customer service to tenants and prospects, addressing inquiries and resolving issues promptly
- Oversee the quality and cleanliness of public areas to maintain a positive living environment for all residents
- Verify tenant employment by contacting employers to confirm job status and income, ensuring the accuracy and reliability of tenant applications
- Consistently received positive reviews for exceptional service, contributing to the company's strong reputation and client satisfaction
- Oversee a team of two assistant employees guiding and supporting them in achieving targets.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Developed and implemented resident activities and identified problem vacancies.
Front Desk/Office Manager
Mark Z Real Estate Experts
01.2023 - 01.2024
- Managed daily office operations, including organizing team schedules, ensuring stock levels, and handling incoming calls
- Drafted listing documents for agents, facilitating accurate and efficient property listings
- Conducted team meetings to align on goals, discuss strategies, and address any issues
- Welcomed clients visiting the office, creating a positive and professional experience
- Set up and coordinated property closings, working with title companies to ensure smooth transactions
- Coordinated office activities, facilitated communication between team members, and implemented organizational improvements to streamline workflow and increase productivity.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Organized conference room bookings and managed event logistics, ensuring successful meetings and presentations for both internal teams and external stakeholders.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
Inside Sales Agent
Mark Z Real Estate Experts
06.2022 - 12.2022
- Conducted 500-600 outbound calls daily, employing advanced negotiation and persuasive techniques to secure property listings from homeowners
- Utilized CRM software to manage and track interactions with potential clients, ensuring accurate and up-to-date records
- Developed and implemented scripts and strategies to improve call effectiveness and increase conversion rates
- Generated and distributed high-quality leads to sales team, enhancing overall sales opportunities and contributing to team success
- Conducted follow-up calls and emails with leads, nurturing relationships and addressing client inquiries to convert prospects into clients
- Analyzed and reported on lead data, including tracking sources, conversion rates, and outcomes, to refine lead generation tactics and drive better results
- Collaborated with marketing teams to align on promotional strategies and optimize lead generation campaigns
- Provided feedback to sales team and management on market trends and client responses, contributing to strategy adjustments and improved performance
- Monitored and reviewed personal and team performance metrics, setting goals and strategies for continuous improvement
- Assisted in training new sales agents, sharing best practices and techniques to enhance their effectiveness and integration.
Front Desk Receptionist/Medical Assistant
Michigan Medical Group
09.2020 - 04.2022
- Managed daily front desk operations, including greeting patients, answering phones, and scheduling appointments
- Coordinated patient check-ins and check-outs, ensuring a smooth and efficient workflow
- Maintained accurate and confidential patient records, updating information as needed
- Processed patient insurance claims and handled billing inquiries with accuracy
- Provided exceptional customer service, addressing patient concerns and resolving issues promptly
- Assisted healthcare providers with patient examinations, including preparing exam rooms and gathering medical histories
- Conducted routine clinical tasks such as taking vital signs, performing EKGs, and administering injections
- Prepared and processed laboratory specimens, ensuring proper handling and timely delivery to labs
- Educated patients on treatment plans, medications, and preventive care
- Managed inventory of medical supplies, ordering and restocking as necessary to ensure availability
- Implemented new office procedures that improved patient flow and reduced wait times
- Enhanced communication between administrative and clinical staff, leading to better coordination of patient care
- Assisted with the onboarding and training of new front desk and medical staff.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Sales Associate
Journeys Kidz
07.2018 - 09.2020
- Enhanced customer product knowledge by providing detailed information and personalized recommendations
- Implemented innovative sales strategies that exceeded company performance standards while delivering exceptional customer service
- Restocked, organized, and arranged inventory to ensure an appealing and well-maintained sales floor
- Guided customers to merchandise, assisting them with product selection and completing purchases efficiently
- Operated the cash register, processed transactions, and managed customer balances with accuracy
- Consistently met and surpassed goals set by management, contributing to overall store success
- Maintained a clean and orderly appearance throughout the sales floor, enhancing the shopping experience
- Promoted and communicated store promotions and special opportunities to customers, driving increased sales
- Utilized cross-selling techniques to boost purchase amounts and increase overall sales volume
- Ensured adherence to company policies and standards through effective staff collaboration and training
- Managed a high volume of customer interactions, handling over 50 calls per day with professionalism and efficiency.
Education
Michigan Real Estate School
Ann Arbor, MI 06.2021 - 06.2021
Brenda Murphy Phlebotomy Course
Taylor, MI 02.2021 - 03.2021
High School Diploma -
Belleville High School
Belleville, MI06.2020
Skills
Property Management
Property Showing
Paperwork Processing
Marketing knowledge
Tenant screening
Lease agreement preparation
Team Collaboration
Customer service expertise
Multitasking Abilities
Critical Thinking
Certification
- Licensed Real Estate Agent - 2022-2024
- Taylor, Brenda Phlebotomy School - 2021
Languages
Spanish
Native or Bilingual
Timeline
Leasing Director
JMZ Management/ Mark Z Company
12.2023 - Current
Front Desk/Office Manager
Mark Z Real Estate Experts
01.2023 - 01.2024
Inside Sales Agent
Mark Z Real Estate Experts
06.2022 - 12.2022
Michigan Real Estate School
06.2021 - 06.2021
Brenda Murphy Phlebotomy Course
02.2021 - 03.2021
Front Desk Receptionist/Medical Assistant
Michigan Medical Group
09.2020 - 04.2022
Sales Associate
Journeys Kidz
07.2018 - 09.2020
High School Diploma -
Belleville High School
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