Yamil Concepcion
Bronx,NY
Summary
Dedicated and results-driven administrative professional with 7+ years of experience in healthcare and office management. Known for exceptional organizational skills, attention to detail, and the ability to prioritize tasks efficiently in fast-paced environments. Proven track record in improving office workflow, ensuring compliance with industry standards, and delivering outstanding patient and staff support. Fluent in Spanish and proficient in a wide range of administrative technologies, with a passion for optimizing processes to enhance operational performance and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
- Trained and proficient in multiple VA systems, including VISTA, VES GUI, ISS, CPRS, VCM, WVC Now, CTB, CTM, PCI, ICB, Vetext, and VetLink, to ensure accurate and efficient outpatient clinic scheduling and administrative support.
- Schedule, cancel, reschedule, and follow up on appointments according to VA guidelines and patient needs, using appropriate scheduling codes (#COO, #RTC, #NLT) and following PID desired dates.
- Run and analyze RTC (Return to Clinic) reports to manage no-show appointments and perform timely patient outreach for rescheduling, documenting all efforts in CTM or VES GUI.
- Monitor and disposition consults within 2 business days, ensuring all scheduling attempts are logged; close out unresolved requests after 14 days post-letter notification.
- Complete Level 1 (L1) audits quarterly as part of performance metrics to support fiscal year-end evaluations in scheduling accuracy and timeliness.
- Actively manage clinic templates, closures, and capacity to enhance provider availability and patient access to care.
- Recognized for consistently following VA scheduling policies and maintaining compliance with HIPAA, performance standards, and administrative protocols.
Office Supervisor
Health Plus Management
09.2022 - 09.2023
- Trained and supervised a team of 30 administrative staff, ensuring high productivity and adherence to office protocols.
- Managed office operations, ensuring seamless workflow, timely patient care, and optimal staff performance.
- Delivered bi-weekly payroll for 30 employees, maintaining strict confidentiality and accuracy in all payroll operations.
- Enhanced office efficiency by delegating tasks, monitoring supply levels, and organizing work assignments.
- Developed comprehensive reports for cross-departmental communication, improving operational transparency and decision-making.
- Maintained up-to-date employee records, tracking vacation, sick, and personal time, ensuring accurate HR documentation.
Chart Preparation Specialist
Health Plus Management
01.2019 - 09.2022
- Reviewed 40+ patient charts daily, ensuring all necessary medical records were complete and available for appointments
- Liaised with external medical offices to secure required records, streamlining patient preparation and reducing appointment delays
- Proactively followed up with medical staff regarding missing or incomplete records, improving documentation accuracy by 10%
- Managed sensitive patient information in compliance with HIPAA regulations, safeguarding privacy and fostering trust
- Improved efficiency by tracking and monitoring the status of medical records requests, reducing wait times for patient documentation
Medical Receptionist
Health Plus Management
12.2016 - 01.2019
- Provided front desk support, managing multi-line phone systems and welcoming patients with a warm and professional demeanor
- Processed patient intake forms, collecting insurance information and ensuring the accuracy of case histories
- Supported clinical staff by scheduling appointments in NextGen, managing a high-volume patient flow, and coordinating physical therapy and doctor visits
- Maintained compliance with HIPAA guidelines, ensuring patient confidentiality in all interactions
- Assisted in calming distressed patients, demonstrating strong interpersonal skills and empathy in high-stress situations
Education
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
Bronx, NY06.2023
Skills
- Professional Communication
- Leadership
- Time Management
- Prioritization
- Workflow Optimization
- Staff Supervision
- Customer Service Excellence
- Data Entry
- Document Management
- HIPAA Compliance
- Confidentiality
- Microsoft Office Suite
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
Office Supervisor
Health Plus Management
09.2022 - 09.2023
Chart Preparation Specialist
Health Plus Management
01.2019 - 09.2022
Medical Receptionist
Health Plus Management
12.2016 - 01.2019
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
CORDILIA D. WILLIAMSCORDILIA D. WILLIAMS
District Manager at Surgical Solutions LLCDistrict Manager at Surgical Solutions LLC