Bianka Cruz

Real estate agencies have the purpose of helping their clients to have the best solution for what they are looking for. Thus, the main action of these businesses is the intermediation in the purchase, sale and lease of a property. Among them are houses, apartments, premises, flats, land, garages and buildings.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Resolved service-related problems and documented actions in system.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
• Prepared weekly employee work schedules for team members.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Explained details regarding property to acclimate patrons to resort environment.
• Planned coverage needs and organized services to support incoming special events.
• Protected guest valuables with main safe or in individual boxes to maximize security.
• Promoted hotel brand's loyalty program through Action.
• Promoted local entertainment and sporting events and offered details to assist patrons.