Bianka Filsaime
Indianapolis,IN
Summary
Proven track record in enhancing facility security and inmate safety at Heritage Trail Correctional Facility, demonstrating exceptional de-escalation techniques and emergency response skills. Excelled in supervisory roles by boosting team productivity and customer satisfaction, showcasing leadership and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Heritage Trail Correctional Facility
10.2023 - 08.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Supervisor
Saladworksgreensboro
02.2018 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
HR Assistant
Amazon
02.2021 - 03.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Aided staff with employee performance review paperwork and documentation.
Education
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA05.2018
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Correctional facility procedures
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Self-defense techniques
- Safety
- Facility Security
Accomplishments
- Promoted to Level II Corrections Officer after Number years of employment.
- Helped implement a weekly domestic violence program for inmates.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
Languages
English
Full Professional
Haitian Creole
Full Professional
Timeline
Correctional Officer
Heritage Trail Correctional Facility
10.2023 - 08.2025
HR Assistant
Amazon
02.2021 - 03.2023
Supervisor
Saladworksgreensboro
02.2018 - 03.2021
High School Diploma -
Benjamin Franklin High School
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