Bianka Glover
Dallas,TX
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
- and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
Childrens Medical Center
2024.03 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Registered Medical Assistant
Texas Health Physicians Group
2022.07 - 2024.03
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Verified insurance coverage and processed payments from patients.
- Maintained clinical records according to HIPAA regulations.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Processed prescription refills in accordance with established protocols.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Front Desk Receptionist
Texas Health Physician Group
2021.11 - 2022.06
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
Virtual Registrar
Parallon- PRN
2020.02 - 2021.12
- Greet every patient in a timely manner through the Virtual Registration
- assistant, meeting established goals for wait times, maintain professional image through appearance and communication,
- ensure charts are completed and accurate,
- verify all insurance,
- calculate and collect patient liability amounts
- ensure all necessary signatures are obtain for treatments
- answers any question and explain policies clearly
- process patient chart according to virtual flow needs and established productivity standards
- Reviewed documentation prior to entry into the system for accuracy.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
SR Provider Advocate
United HealthCare Services Inc. - Irving, TX
2016.03 - 2021.11
- Resolved customer complaints and escalated more complex issues to senior staff members.
- Processed claims and coordinated with providers, payers, and other third parties as necessary.
- Maintained detailed records of client communications in the company's database system.
- Performed data entry tasks including entering patient information into electronic medical records systems.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
- Followed up with clients on outstanding documents or payments required for processing claims or services rendered.
- Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Assisted customers in navigating the online portal for self-service requests.
Customer Service Manager
Walmart - Lewisville, TX
2013.03 - 2016.03
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Education
Associate in Science (AS) in Medical Assisting -
Keiser University-Ft Lauderdale
06.2022
Associate in Science (AS) in Medical Billing & Coding -
Keiser University
12.2020
High School Diploma -
Lewisville High school
Skills
- Privacy and confidentiality
- Medical terminology proficiency
- Patient Scheduling
- First-aid and CPR
- Patient Assessments
- Immunization Administration
- Infection control procedures
- Insurance Verification
- Vital Sign Monitoring
- Medication Administration
- Regulatory Compliance
- Insurance Coverage Verification
- Customer Service
- Insurance plan verification
- Electronic authorization processing
- Claims Processing
- Insurance knowledge
- Patient Communication
- Accuracy and Precision
- HIPAA Compliance
Certification
Registered Medical Assistant (RMA), 08/01/22, 09/01/25
BLS Certified
Timeline
Patient Access Registrar
Childrens Medical Center
2024.03 - Current
Registered Medical Assistant
Texas Health Physicians Group
2022.07 - 2024.03
Front Desk Receptionist
Texas Health Physician Group
2021.11 - 2022.06
Virtual Registrar
Parallon- PRN
2020.02 - 2021.12
SR Provider Advocate
United HealthCare Services Inc. - Irving, TX
2016.03 - 2021.11
Customer Service Manager
Walmart - Lewisville, TX
2013.03 - 2016.03
Associate in Science (AS) in Medical Assisting -
Keiser University-Ft Lauderdale
Associate in Science (AS) in Medical Billing & Coding -
Keiser University
High School Diploma -
Lewisville High school
Registered Medical Assistant (RMA), 08/01/22, 09/01/25
BLS Certified
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