Bianka Mondesir
Brooksville
Summary
Professional hospitality leader with over 4 years of experience in a variety of industries, including restaurant and retail. My goal is to obtain a role that will enable me to utilize my expertise in customer solutions and support to launch a long-term career, while allowing me the opportunity to invest in a company that is aligned with my values of hard work, honesty, and integrity.
Overview
6
6
years of professional experience
Work History
FOH Team Member
Zaxby’s
03.2024 - 02.2025
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
FOH Staff Member
Cox Seafood
10.2022 - 09.2023
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
- Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
WAREHOUSE ASSOCIATE
Amazon
08.2021 - 09.2022
- Responsible for end-to-end package transfer with AI-driven assembly line automation
- Led full-scale customer order fulfillment activities, including packaging
- Responsible for end-to-end order dispatching, including package reception, organization, and delivery scheduling
- Picking and packing
- Count
FRESH PRODUCE ASSOCIATE
Walmart
05.2020 - 08.2021
- Led end-to-end customer experience, including greeting and order management
- Responsible for customer order fulfillment, inventory, and stock management
- Led completion of daily commercial cleaning tasks, including surfaces, food bays, and floors
- Meat and cheese slicing
- Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
CASHIER
Home Depot
08.2019 - 03.2020
- Responsible for end-to-end customer experience, including order-taking, money handling, and product delivery
- Responsible for end-to-end product delivery service, including order management and product checkout
- Supported inventory management and the maintenance of appropriate in-store product availability
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Arts - Allied Health
Hillsborough Community College
Tampa, FLREADY-4-WORK HILLSBOROUGH CAREER DEVELOPMENT PROGRAM -
Abe Brown Ministries
Tampa, FL01.2022
HIGH SCHOOL DIPLOMA -
Leon C. King High School
Tampa, FL01.2020
Skills
- Warehousing
- Order Fulfillment
- Inventory Management
- Excellent Communication
- Customer Solutions/Support
- Project Management
- Commercial Cleaning
- Cash Handling & Reconciliation
- Interpersonal/soft skills
- Computer proficiency
- Transferable skills
Timeline
FOH Team Member
Zaxby’s
03.2024 - 02.2025
FOH Staff Member
Cox Seafood
10.2022 - 09.2023
WAREHOUSE ASSOCIATE
Amazon
08.2021 - 09.2022
FRESH PRODUCE ASSOCIATE
Walmart
05.2020 - 08.2021
CASHIER
Home Depot
08.2019 - 03.2020
READY-4-WORK HILLSBOROUGH CAREER DEVELOPMENT PROGRAM -
Abe Brown Ministries
HIGH SCHOOL DIPLOMA -
Leon C. King High School
Associate Of Arts - Allied Health
Hillsborough Community College
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