Bianka Silvar

Maintain and enhance the relationship on a continuing basis by providing outstanding customer care to manage existing orders, enter new orders and manage current projects in the most efficient and prompt manner possible.
Always provide a level of customer service that enables the customer to be fully aware of their account status.

• Developed a thorough understanding of manufacturers operations required to work with our customers.
• Enter and acknowledge new orders.
• Make changes to existing orders.
• Managed invoices, and credit memos for my accounts.
• Enter and maintain order forecasts.
• Respond to order inquiries and quotes.
• Interface with Engineering, Production, Accounting,
• Shipping, and Purchasing to ensure customer requirements are met.
• Generate strong customer loyalty through relationship-building via telephone and e-mail to assure customer satisfaction at the highest levels.

• Assist clients with issue resolution as needed via email, phone or in person.
• Assist production, sales and admin staff with job issue resolution or clarification as needed.
• Receive and review all client orders. Confirm all orders are clear, complete and accurate. If anything appears or is unclear, incomplete or inaccurate communicate with client to correct order prior to preparing and submitting job ticket production.
• Prepare and proof production tickets to be utilized in production, finishing and shipping departments. Carefully proof job tickets to confirm job specifics are clearly, completely and accurately stated on production tickets.
• Communicate with production, finishing and shipping personnel as needed to answer any questions concerning jobs in process.
• Monitor clients' jobs through production, finishing and shipping process. Confirm clients' jobs are timely moving through the production, finishing and shipping process and will be shipped and received on time.
• Receive job ticket once job complete. Prepare and distribute clients invoice once job is complete.

• Process, review, and manage orders for 85 different commercial accounts using multiple ecommerce platforms. Providing them with real time knowledge on availability, new products, or prioritizing their CS needs .
• Provided all platforms with real time knowledge by providing them them with ASN's once their orders have shipped.
• Invoicing all orders in a timely manner to assure all accounting ledgers match our records.
• Addressed problems in a proactive and knowledgeable manner to maintain client satisfaction and loyalty.
• Interacted with customers and vendors professionally by phone, email or in-person to provide information as needed.
• Processed payments and documented account changes for financial accuracy and transparency through BCS Pro-soft (Sage) software.

• Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Verified and logged in data for daily inquiries.
• Managed incoming and outgoing calls for school's office.
• Handled and processed confidential student/client information.

• Managed daily office duties.
• Served as central point of contact for all outside people needing to gain access to the building.
• Created daily and weekly reports.
• Handled all incoming and outgoing correspondence.