Biatriz Lopez
Kawkawlin,MI
Summary
Proven achiever with extensive experience at Delta College, adept in schedule coordination and problem-solving, enhancing customer satisfaction and team productivity.
Qualified with comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills.
Overview
23
23
years of professional experience
Work History
Room Scheduler
Delta College
09.2007 - 08.2011
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Career Counselor
Delta College
04.2002 - 09.2007
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Maintained knowledge of market and diverse career opportunities.
- Created engaging presentations and workshops addressing relevant employment topics such as networking strategies or salary negotiation skills.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with students and staff.
- Enhanced student career development by conducting individual counseling sessions and group workshops.
Support Specialist
Delta College
04.1993 - 09.2002
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Office Manager
Delta College
09.1988 - 09.1993
- Expedited document preparation by formatting, editing, proofreading, printing, scanning, and distributing as needed.
- Supported daily mail processing including sorting, distributing incoming mail/packages while also preparing outgoing shipments.
- Performed administrative support tasks such as data entry and report generation to aid in decision-making processes.
- Streamlined office processes by organizing and maintaining a filing system for important documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Bachelor of Arts - Business Administration And Management
Spring Arbor University
Spring Arbor, MI05.2002
Associate of Arts - Business Administration And Management
Delta College
University Center, MI05.2000
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethics
- Customer Service
- Schedule Coordination
- Telephone Etiquette
- Calendar Management
- Mail Management
- Problem-solving abilities
- Organizational Skills
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Room Scheduler
Delta College
09.2007 - 08.2011
Career Counselor
Delta College
04.2002 - 09.2007
Support Specialist
Delta College
04.1993 - 09.2002
Office Manager
Delta College
09.1988 - 09.1993
Bachelor of Arts - Business Administration And Management
Spring Arbor University
Associate of Arts - Business Administration And Management
Delta College
Similar Profiles
David UrbaniakDavid Urbaniak
Interim Director of Advising at Delta CollegeInterim Director of Advising at Delta College
Heather SmithHeather Smith
Adjunct Clinical Instructor at Delta CollegeAdjunct Clinical Instructor at Delta College
William SurlesWilliam Surles
Fitness Center Attendant at Delta CollegeFitness Center Attendant at Delta College
GARRETT HAYESGARRETT HAYES
Lifeguard at Delta CollegeLifeguard at Delta College
Trevor PrimeTrevor Prime
Welder/Fabricator at T. Prime Welding & Fabricating, LLCWelder/Fabricator at T. Prime Welding & Fabricating, LLC