BIBELIS PEREZ
Providence,RI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Congregate Nutrition Liaison
Westbay Community Action Program
04.2022 - 04.2025
- Responsible for entering meal preferences within the scope of diet restrictions, and delivering meals to patients in a professional, courteous, and efficient manner.
- Instructs senior centers in the meal ordering process.
- Completes all other job duties as assigned.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained a positive working relationship with fellow staff and management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified the needs of customers promptly and efficiently.
- Facilitated communication between community members and service providers to enhance program effectiveness.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Case Manager
Rhode Island Dept. of Health
02.2022 - 04.2022
- During COVID-19, I was temporarily assisting clients and families with various types of assistance.
- Conducted motivational interviews of patients to make adequate referrals as needed, such as shelters, United Way, food banks, and WIC, etc.
- Assess unmet social needs, and provide resources to individuals and families impacted by the pandemic.
- Provide culturally competent case management to all referred cases.
- Composed case notes, correspondence, follow-up notifications, and reports using VCC and Outlook.
- Assessed client needs through interviews and evaluations, developing tailored service strategies.
- Monitored client progress, adjusting care plans as necessary to promote positive health outcomes.
- Educated clients about available health services, empowering informed decision-making regarding their care.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Bilingual Customer Service / License Coordinator
CVS Corporate
11.2017 - 02.2021
- Responsible for monitoring, approving, and documenting MinuteClinic licenses.
- Processed, verified, reconciled, and managed.
- Obtain all necessary approvals for licensors, and resolve issues efficiently.
- Change the hours of operation of all CVS pharmacies throughout the states.
- Deliver all licenses, process approvals, and receive a record of all submissions.
- Managed documentation and record-keeping systems for efficient tracking of licenses obtained and renewed.
- Managed license renewals for timely compliance with regulatory requirements, avoiding penalties and fines.
- Updated operational records or licensing information using computer terminals.
- Stayed up to date on Rhode Island laws and licensing requirements to complete accurate and efficient reviews.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Mailed permits and licenses, such as MinuteClinic and Duplicate Pharmacy License.
Medical Interpreter
RI Free Clinic
09.2011 - 06.2014
- Facilitated effective communication between healthcare providers and patients in diverse medical settings.
- Developed and maintained glossaries of medical terminology to enhance interpretation accuracy.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Verified understood medical information for patients by simplifying any jargon.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Provided clear and accurate written translations of essential medical documents such as consent forms, discharge instructions, and medication information.
- Conducted consecutive and simultaneous interpretations during patient consultations and medical procedures.
Education
Community Health Worker Certificate -
Community Health Worker Association of RI-CHWARI
Health Interpreter A.S. - undefined
Community College of Rhode Island
Warwick, RISkills
- Accounts Payable
- Salesforce
- MS Office
- Data Entry
- Active Listening
- Rapport-building
- Customer Service
- Strong Interpersonal Skills
- Refocused Problem Solving Patient Advocacy
- Care Plan Development
- Bilingual Interpreter / Translator
- Microsoft Software
- Representative experience
- Assertiveness
- Critical evaluation capacity
- Team collaboration
- Conflict mediation
- Recordkeeping
- Communication improvements
- Intercultural awareness
- Attendance guidelines
- Teamwork and collaboration
- Organizational skills
- Teamwork
- Multitasking
- Effective communication
- Professionalism
- Problem-solving aptitude
- Scheduling and calendar Management
- Purchase Orders
- Organization
- Office Equipment Maintenance
- Computer Skills
- Multi-line phone systems
- Phone call answering
- Back office operations
- Records Administration
- Confidential Document
- HIPAA Compliance
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of several staff members.
Certification
- Health Equity
- HIPAA
- Foundational Epidemiology Spanish Interpreting
- Salesforce
- Excel Data Entry
- Cybersecurity
- Diversity in the Workplace
- Contact Tracing
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Congregate Nutrition Liaison
Westbay Community Action Program
04.2022 - 04.2025
Case Manager
Rhode Island Dept. of Health
02.2022 - 04.2022
Bilingual Customer Service / License Coordinator
CVS Corporate
11.2017 - 02.2021
Medical Interpreter
RI Free Clinic
09.2011 - 06.2014
Health Interpreter A.S. - undefined
Community College of Rhode Island
Community Health Worker Certificate -
Community Health Worker Association of RI-CHWARI
PERSONAL INFORMATION
Title: Spanish Interpreter