Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bibhuprasad Singh Kumar Aryakanta

Seattle,USA

Summary

Accomplished technology leader with over two decades of experience in support engineering, program, product management, and professional services. Expertise in leading significant tech operations, developing innovative solutions, and driving exceptional business growth and customer satisfaction across various global markets.

Overview

21
21
years of professional experience

Work History

Senior Manager Support Engineering

Amazon
05.2022 - 09.2024
  • Established the Support Engineering organization (15 builders), for AWS Marketing Cloud to fulfill the needs of Amazon Advertisers.
  • Launched programs and built mechanisms to drive efficiency, operational excellence thereby optimizing operational expenses by 30% for AMC platform.

Senior Manager Programmatic Solutions Consulting & Support

Amazon
01.2021 - 05.2022


  • Established robust customer engagement and consulting frameworks, along with account management bolstering client relations.
  • Spearheaded hiring 80+ Programmatic Solution Consultants in the first year establishing dedicated support and optimize customer ads budget.


Principal Product Manager - Partner Support

Amazon
05.2017 - 01.2021
  • Launched routing intelligence products, reducing issue transfer rates by 7% and enhancing seller experience.

Regional Director Professional Services APAC & Middle East

Aspect Software
01.2004 - 01.2017
  • Led operations with a planned annual revenue of $10 million, improving service delivery standards by 60% and reducing IT Total Cost of Ownership by 30%
  • Led and inspired a workforce of 35 across APAC and Middle East, contributing to 20% business expansion.

Education

Master of Business Administration (MBA) - Financial Management

North Odisha University
Baripada, India

Advanced Diploma in Software Applications - Networking Applications

TATA Infotech
Bhubaneswar, India

Skills

  • Strategic Leadership
  • Technical Project Management
  • Customer Relationship Management
  • Agile and DevOps Methodologies
  • Cloud Technologies and SaaS
  • Data Analytics and Machine Learning

Timeline

Senior Manager Support Engineering

Amazon
05.2022 - 09.2024

Senior Manager Programmatic Solutions Consulting & Support

Amazon
01.2021 - 05.2022

Principal Product Manager - Partner Support

Amazon
05.2017 - 01.2021

Regional Director Professional Services APAC & Middle East

Aspect Software
01.2004 - 01.2017

Master of Business Administration (MBA) - Financial Management

North Odisha University

Advanced Diploma in Software Applications - Networking Applications

TATA Infotech

Similar Profiles

CREATE PROFILE
Bibhuprasad Singh Kumar Aryakanta