Bibi F. Kamalodeen
Summary
Outgoing Quality Assurance Manager with one year of managerial experience in Aviation. Committed to high standards of product inspections and customer service with extensive knowledge of CMMS program Upkeep. Adept at collaborative with various departments for comprehensive quality control.
Overview
16
16
years of professional experience
Work History
Quality Assurance and Quality Control Manager
ISS Facility Services
01.2023 - Current
- Implement and improve quality assurance process and standards
- Establish clear QA objectives aligned with the company's goals
- Maintain quality management systems (Upkeep CMMS)
- Create inspection checklists in Upkeep
- Use the work order system in Upkeep to initiate and track the status of inspection/work orders
- Conduct regular audits of quality systems to ensure they are effective and identify areas for improvement
- Use Upkeep's data analytics tools to track and analyze product performance over time, identifying any shifts in quality trends
- Monitor real-time data from QC inspections and testing to ensure that all processes meet predefined quality standards
Administrative Assistant
ISS Facility Services
11.2016 - 01.2023
- Maintain an efficient and organized employee filing system for all employee documents and files in accordance with Port Authority regulations
- Ensure documents with confidential information are stored and disposed of properly
- Quality check and prepare payroll by processing employee timesheets through BlueForce time management/payroll system
- Responsible for assisting employees with badging, payroll, and uniform related inquiries
- Assist with oversight of the24-hour call center
- Certified issuing officer for Port Authority badging office
- Review office expenses for accuracy to assist with monthly budgeting
- Issue and process vendor purchase orders as work are completed and materials are received
- Coordinate with vendors to ensure proper payment terms and certificates of insurance are on file annually
- Schedule meetings, update shift schedules for new and terminated employees, and prepare documents for upper management team
- Manage office equipment for proper operation and schedule service as needed
Administrative Assistant
Airway Cleaners
05.2009 - 11.2016
- Responsible for being the liaison and maintaining relationships between facilities and Maintenance team
- Performed security checks on aircraft cabins to meet TSA regulation and guidelines
- Quality checked aircraft cabin cleaners work upon completion to ensure they meet airline standards
- Organizing operations and procedures to ensure full office support by assigning duties to employees
- Preparing payroll by processing employee timesheets through ADP
- Control correspondence and design filing systems
- Reviewing and approving supply requisitions
- Review and analyze office expenses for cost saving measures and assist with budgeting
- Answer clients inquiries regarding services and make follow up calls to confirm their satisfaction
- Orchestrate meetings, schedules and contacts for team
- Ensure that all health and safety policies are followed
- Assist dispatcher during heavy call volume
- Learn to operate new office technologies as they were launched and implemented
Education
Bachelors of Arts - Criminal Justice
John Jay College of Criminal Justice
Manhattan, NY05.2013
Skills
- Customer satisfaction
- Quality tools
- Quality planning
- Documentation control
Timeline
Quality Assurance and Quality Control Manager
ISS Facility Services
01.2023 - Current
Administrative Assistant
ISS Facility Services
11.2016 - 01.2023
Administrative Assistant
Airway Cleaners
05.2009 - 11.2016
Bachelors of Arts - Criminal Justice
John Jay College of Criminal Justice
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