BIBI PARYAG
Queens
Summary
Total of 11 + years in customer services. Dynamic Customer Service Agent with proven expertise in problem resolution and outstanding communication skills. Excelled in empathetic customer interactions, enhancing trust and loyalty, while also leading staff training initiatives to elevate service standards. Skilled in call center operations and customer complaint resolution, significantly contributing to a positive and efficient service environment. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success and cultivating partnerships and continuous self growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE AGENT
RORAIMA AIRWAYS
03.2013 - 02.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contacted customers to return routine and general calls promptly.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
Education
GED -
SUNY Queens EOC
Albany, NY03.2020
High School Diploma -
COVENT GARDEN SECONDARY
GEORGETOWN GUYANA09.2011
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Customer Complaint Resolution
- File Management
- Payment Processing
- Empathetic and genuine
- Staff Training
- Follow-up skills
- Filing
Certification
- GED
- U.S. CUSTOMS AND BORDER PROTECTION(Carrier Liaison Program Training)
- BASIC INDOCTRINATION TRAINING
- GROUND HANDLING TRAINING
- iPORT DCS TRAINING
- AVIATION SECURITY TRAINING
- BAGGAGE HANDLING PROCEDURES AND WORLD TRACER
- COMPANY POLICIES AND PROCEDURES AND HUMAN FACTORS INDOCTRINATION
- STANDARD OPERATING PROCEDURES TRAINING
- WATCH LIST HANDLING
- AUTOMATED LOAD CONTROL
- DANGEROUS GOODS REGULATIONS
Timeline
CUSTOMER SERVICE AGENT
RORAIMA AIRWAYS
03.2013 - 02.2018
GED -
SUNY Queens EOC
High School Diploma -
COVENT GARDEN SECONDARY
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