Bibi Younus
Houston
Summary
Excellent leadership and organizational skills.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in administrative assistant role.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Call Center
Sutherland
07.2019 - 06.2020
- Processed credit history applications and assisted customers on their banking needs to ensure smooth and efficient service
- Managed large amount of calls and chats to guarantee all customers and last-minute appointments received assistance on there bill pay profiles before leaving property
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Car Sales
TX-Houston
08.2018 - 03.2019
- Processed money transactions, credit history, and customer information
- Provide advice to customers on the best vehicle for their need while highlighting the benefits of choosing Kia, providing the customer a clear-cut choice
- Ensured all customers were accommodated and their needs met satisfactorily
- Informed customers on current sales and promotions, advising why they should choose a vehicle today
- Provided daily goals for myself to set a clear understanding of what is required so that those goals are met or exceeded
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Greeted customers in a congenial manner and ensured a pleasant shopping experience by advertised cars to match customer needs and wants
- Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.
- Organized dealership events and promotions to attract potential customers and boost new car sales.
Administrative Assistant
Catalyst Handling Resources
02.2017 - 07.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided exceptional customer service to all customers and continued to grow my knowledge on company to excel further in my career
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Education
License - Real Estate
Champions School of Reality
Houston, TX05.2018
High school or equivalent - Algebra, science, social studies, language arts
Ged Program
Houston, TX07.2014
Skills
- Microsoft Office
- Customer Support
- Customer Care
- Appointment scheduling
- Intermediate Cash Management
- Customer Service
- Critical thinking
- Customer relations
- Data entry
- Call center experience
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Hindi
Limited Working
Timeline
Customer Service Representative/Call Center
Sutherland
07.2019 - 06.2020
Car Sales
TX-Houston
08.2018 - 03.2019
Administrative Assistant
Catalyst Handling Resources
02.2017 - 07.2018
High school or equivalent - Algebra, science, social studies, language arts
Ged Program
License - Real Estate
Champions School of Reality
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