Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bibiana Lopez

Newport News,VA

Summary

Meticulous Executive Housekeeper using 4 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.

Overview

22
22
years of professional experience

Work History

Executive Housekeeping Manager

Mastercorp
03.2020 - Current
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.

Manager

Driftwood Diner
01.2018 - 02.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Retail Analyst

Leonisa
01.2002 - 06.2013
  • Enhanced retail performance by conducting thorough market research and identifying key trends.
  • Streamlined inventory management processes for improved efficiency and cost reduction.
  • Boosted sales through the development and implementation of targeted marketing strategies.
  • Optimized product assortments by utilizing data-driven insights and industry benchmarks.
  • Reduced stockouts and overstocks by implementing effective demand forecasting techniques.
  • Collaborated with merchandising team to develop cohesive product presentations, resulting in increased brand visibility.
  • Developed comprehensive sales reports for management, allowing for informed decisionmaking.
  • Created data analysis tools to allow teams to query acquired information for unique details.
  • Assisted in the planning of promotional events, leading to increased foot traffic and boosted sales figures.
  • Conducted regular pricing audits to ensure competitiveness within the market landscape.
  • Analyzed customer feedback data to identify areas of improvement in service delivery, driving higher retention rates.

Education

MBA -

Phoenix University
Arizona
06.2012

Logistic -

University of Antioquia
Colombia
01.2007

Bachelor of Computer Science -

University of Colombia
Colombia
12.2006

Skills

  • Task Delegation
  • Energy conservation
  • Budgeting expertise
  • Scheduling proficiency
  • Housekeeping knowledge
  • Staff Scheduling
  • Employee Work Scheduling
  • Decision-Making
  • Problem-Solving
  • Work Inspection

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Executive Housekeeping Manager

Mastercorp
03.2020 - Current

Manager

Driftwood Diner
01.2018 - 02.2020

Retail Analyst

Leonisa
01.2002 - 06.2013

MBA -

Phoenix University

Logistic -

University of Antioquia

Bachelor of Computer Science -

University of Colombia

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Bibiana Lopez