Bibiana L. Sanchez Sandoval
Coachella,US
Summary
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Pursuing a new position that rewards hard work and dedication
Overview
15
15
years of professional experience
1
1
Certification
Work History
Reservation Agent
Laquinta Resort & Club
05.2022 - Current
- Managed reservation processes using property management system for efficient guest accommodations.
- Assisted guests with inquiries, providing personalized service to enhance customer satisfaction.
- Coordinated booking changes and cancellations, ensuring accurate information for all stakeholders.
- Trained new team members on reservation protocols and customer service standards.
General Manager
Carl's Jr.
09.2015 - 04.2022
- Directed recruitment, training, and performance management initiatives to foster a motivated and effective workforce.
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Was in charge of weekly payroll management and submission.
- Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service.
- Directed daily operations to achieve efficiency and enhance customer satisfaction.
Shift Leader
Carl's Jr.
03.2011 - 09.2015
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals.
- Enforced company policies and regulations with employees.
Education
High School -
Indio High School
Indio, CA01-2007
Phlebotomy - undefined
Wagner Training Institute, Inc.
Redlands, CA01-2022
Skills
- Operations management
- Consistently meet goals
- Efficient multi-tasker
- Team standards
- Customer service-oriented
- Organized
- Food preparation and safety
- Customer engagement
- Reservation software
- Phone etiquette
Certification
- Phlebotomy license 3/22-3/24
- ServSafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reservation Agent
Laquinta Resort & Club
05.2022 - Current
General Manager
Carl's Jr.
09.2015 - 04.2022
Shift Leader
Carl's Jr.
03.2011 - 09.2015
Phlebotomy - undefined
Wagner Training Institute, Inc.
High School -
Indio High School