Bibiane Bernabe

Principal Duties and Responsibilities

• Process work and respond to inquiries related to new applications, renewals and transfers of motor yehicle and vessel registrations and titles
• Process work and respond to inquiries related to driver licenses and ID cards, property taxes, business tax licenses, hunting and fishing licenses, Florida birth certificates, and concealed weapons permits
• Collect and record alt fees and taxes related to such issuance, applications, renewals, or transfers
• Identify customer needs and offers services to resolve the situation
• Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed
• Research and provide resolutions to complex issues
• Verify cash drawers and assists with opening and closing office
• Perform voids or corrections on transactions
• Provide technical guidance to staff that perform various duties associated with the operation of a Tax Collector's Office
• Disseminate information to stakeholders related to applicable policies, procedures, ordinances, statutes, and regulations required in the operation of a Tax Collector's Office
• Meet the public and independently answer complex inquiries and resolve complaints related to the processing of Tax Collector transactions
• Provides on-the-job training to staff and new employees
• Review and update corrections to tax accounts
• Process records pertaining to delinquent property taxes and the preparation of tax deed applications
• Generate and maintain accurate correspondence, files, and reports
• Run test programs, tests system changes, and pilot new processes
• May serve as an operator of mail processing computers to include the processing of all bank mail, out of state mail, audits, and all other types of correspondence utilized by the Tax Collector's Office
• May perform some supervisory duties in th absence of a supervisor
• May administer driving test

Job Specifications (including knowledge, skills, abilities, and physical requirements)

• Considerable knowledge of Tax Collector procedures, procedure manuals and policies
• Knowledge of the organization's mission, vision, values, and goals
• Considerable knowledge of customer service practices
• Oral and written communication skills
• Skilled in computer utilization and data entry
• Skilled in examining documents for accuracy
• Skilled in cashiering and money handling
• Knowledge of Florida Statutes and Department of Revenue, Department of Mo!or Vehicle, Florida Fish & Wildlife Conservation guidelines as well as local government ordinances
• Skilled in utilization of agency or state databases such as FRVIS, FDLIS, Taxsys
• Ability to use a computer, keyboard, and general office software and equipment
• Ability to train employees in their job duties
• Ability to perform accurate computations and verifications of data
• Ability to evaluate customer information to determine course of action
• Ability to work effectively with others
• Work requires regular and reliable attendance
• Work is typically sedentary but requires standing or walking up to 50% of the time in a branch officer up to 20% of the time in the processing center
• Some tasks may involve reaching, pulling, pushing, bending, kneeling, or liftinä(up to 10 lbs.)

• Provide frontline public service for issuance, renewal, and testing of driver licenses and identification cards
• Verify legal documentation, residency requirements, and eligibility in compliance with state regulations
• Administer written and driving assessments while ensuring accuracy and procedural adherence
• Manage high call volumes, appointments, email and mailed correspondence
• Perform detailed data entry and create reports and spreadsheets to support operations
• Supervise 7 employees, including scheduling, timesheet review, and approval of leave
• Train and onboard new employees on departmental procedures and daily operations
• Monitor employee workflow to ensure service efficiency and compliance with policies
• Address customer concerns and escalate issues to upper management as appropriate
• Conduct daily inspections of equipment (scanners, computers, signature pads) and coordinate technical support
• Perform daily opening and closing cash balances for registers
• Conduct audits of agent cash flow prior to bank submission
• Prepare and secure funds for daily bank deposits
• Maintain accurate beginning- and end-of-day inventory records
• Input financial data for quarterly budget reviews
• Participate in DHSMV outreach initiatives such as “The Flow”, delivering services at jails, homeless shelters, police departments, and community centers
• Assist with vehicle registration and license plate issuance during outreach events
• Support DHSMV Disaster Relief efforts, providing aid to impacted communities and assisting with crowd control and logistics