Bibianna Miranda
Joliet ,IL
Summary
Proven leader and efficient problem-solver, adept in decision-making and conflict resolution. At 10 Roads Express, I spearheaded initiatives that significantly enhanced operational efficiency and staff productivity. Skilled in executive management support and building rapport, my approach has consistently improved customer satisfaction and profitability.
Overview
15
15
years of professional experience
Work History
Assistant Shop Manager
10 Roads Express
Romeoville , IL
04.2022 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Improved cost control and staff efficiency to maximize profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented procedures for the efficient operation of the shop.
- Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
- Monitored staff performance and provided feedback and guidance as necessary.
- Ensured compliance with all relevant health, safety and security regulations.
- Built and maintained sound business relationships with vendors and suppliers.
Office Coordinator/Call Center Customer Service Representative
Solina USA
Bolingbrook, IL
03.2010 - 04.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with filing paperwork both electronically and manually.
- Managed front desk operations during shifts worked.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Performed administrative support tasks, completing duties within required timeframes.
- Developed and maintained filing systems, ensuring easy access to critical information.
- Maintained general office organization and cleanliness.
- Attended training sessions to stay updated on new policies and procedures.
- Compiled and prepared reports and documents, supporting management decision-making.
- Maintained accurate records of all incoming and outgoing correspondence.
- Took initiative to resolve customer complaints quickly and efficiently.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Responded to messages and emails to the office and transferred correspondence.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Responded to customer inquiries via telephone or email in a professional manner.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Coordinated travel arrangements, including booking transportation, lodging, and event reservations.
- Assisted with ordering supplies as needed.
- Prepared invoices, letters, memos, and other documents as required by management.
- Managed office supply inventory, placing orders and controlling costs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented office policies and procedures to improve efficiency and compliance.
Education
Associate of Applied Science - Business Management
Joliet Junior College
Joliet, ILSkills
- Complaint resolution
- Account updating
- Tracking complaints
- Executive management support
- Decision-making
- Problem-solving
- Data entry
- Building rapport
- Positive and professional
- Documentation
- Office equipment proficiency
- Order processing
- Conflict resolution
- Account management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Shop Manager
10 Roads Express
04.2022 - Current
Office Coordinator/Call Center Customer Service Representative
Solina USA
03.2010 - 04.2022
Associate of Applied Science - Business Management
Joliet Junior College
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