Bichvan Nguyen
Indianapolis,IN
Summary
To secure a Medical Receptionist position where I can utilize my bilingual communication skills, customer service experience, and office management abilities to provide excellent support to patients and healthcare staff. Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA / RNA
Convalescent Hospital
2005.02 - 2008.03
- Gained experience working in a healthcare environment, handling patient information and maintaining patient records, both skills directly transferable to a Medical Receptionist role
- Worked closely with medical staff, providing administrative support as needed, including documentation and patient scheduling assistance.
Hostess / Waitress
5 Star Restaurant
2004.06 - 2004.07
- Greeted and seated customers in a professional and friendly manner, managing guest flow during peak hours, similar to handling patient appointments in a busy medical office
- Answered customer questions and coordinated with kitchen staff, showcasing strong communication and multitasking skills transferable to coordinating between patients and healthcare providers
- Developed exceptional customer service skills by addressing customer needs, enhancing the ability to handle patient concerns.
Customer Service Assistant / Sales Associate
Anna's Jewelers
2001.03 - 2002.05
- Managed front-desk duties, including greeting customers, answering phones, and scheduling appointments for personalized consultations
- Provided product information and resolved customer concerns, ensuring a positive experience from start to finish
- Assisted with maintaining accurate records of sales, inventory, and customer orders, highlighting strong organizational skills applicable to medical office management
- Operated cash registers and processed transactions, demonstrating attention to detail and accuracy with financial tasks.
Education
High School Diploma -
Westminster High School
Westminster, CA06.2000
Skills
- Bilingual Communication: Fluent in Vietnamese and English, ensuring clear communication with a diverse patient population.
- Front Desk Management: Experience in greeting customers, managing appointments, and ensuring smooth patient check-in/check-out procedures.
- Customer Service: Strong background in delivering courteous, professional service, addressing inquiries, and resolving issues efficiently.
- Office Management: Proficient in organizing and maintaining patient records, managing schedules, and handling office correspondence.
- Phone Etiquette: Skilled in answering calls, managing multiple lines, scheduling appointments, and providing information with professionalism.
- Adaptability: Quick learner with the ability to handle high-pressure environments while maintaining attention to detail and accuracy.
- Problem-Solving: Strong ability to address patient concerns and coordinate with healthcare staff to ensure smooth office operations.
- Maintaining confidentiality
- Patient Care
- Compassionate communication
- Vital signs monitoring
- Feeding Assistance
Certification
Certified Nursing Assistant (CNA), California, 2005
References
Available upon request
Languages
Vietnamese
Native or Bilingual
Timeline
CNA / RNA
Convalescent Hospital
2005.02 - 2008.03
Hostess / Waitress
5 Star Restaurant
2004.06 - 2004.07
Customer Service Assistant / Sales Associate
Anna's Jewelers
2001.03 - 2002.05
High School Diploma -
Westminster High School
Certified Nursing Assistant (CNA), California, 2005
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