Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bicketa Mervin

Petersburg,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Inbound Contact Representative 2

Humana
10.2021 - Current
  • Adhere to CMS guidelines.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified in enrollment and coverage for members.
  • Developed and implemented customer service policies and procedures.

Call Center Agent

Tyme Global Technologies
01.2021 - 10.2021
  • Covid 19 Vaccine Scheduler: Prescreen/preregister residents
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

Intake Agent

Direct Interactions
06.2021 - 08.2021
  • Answering questions regarding procedures, laws and policies with respect to unemployment insurance
  • Detect unemployment issues and escalate to specific department/management personnel
  • File additional/reopen claims
  • File weekly/initial claims.

Beauty Advisor

Ulta Beauty Cosmetics
11.2019 - 11.2020
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Education

Northumberland High School
06.2013

Skills

  • Empathy and Patience
  • Attention to Detail
  • Product Knowledge
  • Active Listening
  • Call Center Operations

Timeline

Inbound Contact Representative 2

Humana
10.2021 - Current

Intake Agent

Direct Interactions
06.2021 - 08.2021

Call Center Agent

Tyme Global Technologies
01.2021 - 10.2021

Beauty Advisor

Ulta Beauty Cosmetics
11.2019 - 11.2020

Northumberland High School
Bicketa Mervin