Summary
Overview
Work History
Education
Skills
Timeline
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BIDAL G. ORONA

Lansdale,PA

Summary

Detail-oriented professional with strong management experience in operations, sales, and visual merchandising. Proven ability working in high-demand environments with multiple and frequently changing priorities. Results-driven with firm determination to exceed company sales goals. Conscientiously effective at managing store operations and developing teams to increase overall store profits.

Overview

15
15
years of professional experience

Work History

Retail Sales Manager

Metro by T-Mobile
Portsmouth, VA
03.2022 - 02.2024
  • Entered company with seasoned retail management experience, but without mobile sales experience. Learned the business quickly. Promoted to a higher volume store within two months. Raised the store to the number two store in the district by meeting store quotas and exceeding company goals. Within a year I became the training manager for our Portsmouth and Norfolk, VA stores. Contributed to scheduling, team placement and overall growth of new team leaders.
  • Trained new Sales Managers and sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Recruited, hired and developed 20+ managers and associates to become productive team members with excellent organizational and operational skills.
  • Coached and promoted high-achieving employees to fill leadership positions with qualified staff to help boost company growth.
  • Evaluated employee performance regularly, conducting annual reviews and provided constructive feedback to encourage improvement in productivity.
  • Conducted regular staff meetings to discuss goals and areas that may need improvement and focus.

Assistant Store Manager

7-11 Convenience Store
Portsmouth, VA
02.2021 - 02.2022
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions accurately.
  • Kept public and back of the house areas clean, organized, and well-stocked to maintain store appearance and help productivity.
  • Handled and checked in deliveries as they arrive in store.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Gained the ability to keep calm and apply strong problem-solving and interpersonal skills to resolve conflicts.

Area Sales Manager

Dillard's, Inc.
Portsmouth, VA
11.2016 - 01.2021
  • Monitored sales team performance and provided effective training to help each associate reach and surpass their sales goal.
  • Increased sales resulting in a 26% increase over LY and 12% over plan.
  • Trained, managed and motivated team of associates and partnered with fellow ASM's to handle overall store and customer issues.
  • Leveraged relationship-focused techniques to capture new clientele and sales by coordinating store events and through the use of social networking platforms to maintain a million dollar department.
  • Prior to holding the ASM position I performed the roles of Visual manager and Interim Cosmetics ASM.

Gallery Manger

Hoypoloi Gallery
Orlando/Miami, FL
09.2013 - 10.2016
  • Upheld company culture by providing outstanding guest service while preserving the confidentiality of the gallery's vendors, artists, guests, and team members.
  • Facilitated training to all associates on over 300 different artists by educating on individual styles and creative methods.
  • Kept close and professional relationships with artists and vendors while actively keeping open communication with the gallery's extensive client base.
  • Organized and marketed special events to present artists with the ability to discuss techniques to guests and staff when creating their art.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Set gallery priorities, led team to reach or exceed sales targets and drove special growth initiatives.
  • Created and managed gallery budget, tracked inventory and sales, priced products and oversaw public relations and social media campaigns promoting gallery and artists.

Department Manager

Macy's
Orlando, FL
03.2009 - 08.2013
  • Accountable for daily merchandising, product handling, and visual execution.
  • Led the business for twelve Designer and Impulse brands including: Armani Jeans, Hugo Boss, and Diesel jeans.
  • Hosted product knowledge seminars to sales associates and Department Managers to ensure proper brand information was delivered correctly.
  • Provided weekly selling recaps that reviewed the current selling trends during weekly conference calls with Macy's Corporate Management.
  • Prepared and presented quarterly action plans during trimestral communications with vendor reps and Macy's Buying Team.
  • Ensured execution of shipment, replenishment, and back stock were managed efficiently and within communicated company standards and guidelines.
  • Increased sales volume cumulatively by 63% within first year by achieving a 23% increase over plan and a 40% increase over the previous year.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-1996

Skills

  • Training and Mentoring
  • Devotion to the development of personnel and staff training
  • Expert at brand-building strategies
  • Revenue Growth
  • Strong team leader
  • Strategic thinker
  • Ability to analyze customer demographics and selling trends
  • Skilled merchandiser
  • Excellent customer service
  • Exceptionally organized

Timeline

Retail Sales Manager

Metro by T-Mobile
03.2022 - 02.2024

Assistant Store Manager

7-11 Convenience Store
02.2021 - 02.2022

Area Sales Manager

Dillard's, Inc.
11.2016 - 01.2021

Gallery Manger

Hoypoloi Gallery
09.2013 - 10.2016

Department Manager

Macy's
03.2009 - 08.2013

Associate of Arts - General Studies

Valencia College

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BIDAL G. ORONA