Hi, I’m
Bidemi O. Fadiyimu
Lubbock,TX
Summary
Dedicated Technology Analyst with 9+ years of proven expertise in driving IT design, implementation, and process improvement. Certified Scrum Master with a track record of facilitating Scrum framework activities, resolving conflicts, and coaching teams to meet and exceed project goals. Proficient in IT Service Management, troubleshooting, and agile methodologies, with a solid foundation in web development technologies. A results-oriented leader with a focus on continuous improvement and strategic alignment. Excels in collaborating across departments, integrating technology into workflows, and delivering impactful solutions. Recognized for decisive leadership, critical thinking, and strong problem-solving skills.
Overview
9
years of professional experience
4
Certificate
Work History
Infosys Limited
Technology Analyst
04.2019 - Current
Job overview
- Form partnerships across departments to streamline work processes and improve the speed at which the company can respond to and capitalize on opportunities
- Developed and conducted targeted user training sessions, leading to a 15% decrease in support tickets related to user errors and an overall improvement in system utilization.
- Continually monitor progress of team members across department boundaries and provide support to engage employees to achieve goals
- Collaborated with developers, analysts, and project managers to expedite incident resolutions, achieving a 30% reduction in average incident resolution time.
- Integrate technology into employee workflows to increase the speed and accuracy of changes to improve the results of these work processes, emphasizing continuous improvement
- Proactively identified and resolved team conflicts, removing impediments that hindered effectiveness, leading to a 20% reduction in project bottlenecks and ensuring timely project deliveries.
- Escalate issues in the implementation of Agile methodologies to expedite process correction, creating strategies that resonate with the culture of the organization
Jacobson Company
IT Support Specialist
04.2017 - 12.2018
Job overview
- Installed and maintained remote work systems to facilitate virtual employee
- Software supports including security updates and patches
- Resolved customer’s issues using ITIL process, and Scrum/ Agile methodologies
- Updated, installed new software on desktop and laptop devices to maintain the latest technology
- Documented all changes and actions in computer-based tracking systems
- Reviewed original installation plan for compliance and good operating practices
- Diagnose and troubleshoot problems, repairing and restoring machines to peak performance
- Created support documentation that empowered and enabled users to extend skills, leverage system features and find resolutions to questions without intervention from the support team
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Jonadel Resources
Application Support, Intern
01.2015 - 03.2017
Job overview
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Maximized productivity by analyzing protocols and identifying areas for improvement
- RDP to troubleshoot user's computer, laptop and organization software
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
Education
Texas Tech University
B.Sc from Computer Science
12.2018
Skills
- Scrum/Agile methodologies - Scrum Master - Leadership /Value creator
- IT Service Management - Troubleshooting - Trello /Jira Ticketing
- Agile Principles - Business Analysis - Process improvement
- Customer Service - User’s Training
- Problem-solving skills - Systems Analysis
- SOAP and Restful Web Services - Object-Oriented Programming (OOP)
- Databases: Oracle, MongoDB - JS Frameworks: React, Angular, Vue
- Programming Languages: Java, C#, C, Python - User Acceptance Testing (UAT)
- Vulnerability Assessment
- Penetration Testing
Certification
Professional Scrum Master I, PSM I
Scrum Master Professional Certificate, SMPC
Scrum Foundation Professional Certificate, SFPC
Certified CompTIA, Security+
Timeline
Technology Analyst
Infosys Limited
04.2019 - Current
IT Support Specialist
Jacobson Company
04.2017 - 12.2018
Application Support, Intern
Jonadel Resources
01.2015 - 03.2017
Texas Tech University
B.Sc from Computer Science
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