Bidemi Grace Kolade-Ogunmolade
Puyallup,WA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
12
12
years of professional experience
Work History
Project Procurement Manager (Providus Bank)
Firstclass Group Limited
Lagos, Nigeria
08.2021 - 12.2023
- Oversaw the entire procurement process, from vendor selection to contract execution and supply chain coordination.
- Document and ensure adherence to the company's procurement policies and procedures.
- Proficiently managed purchase requisitions, while ensuring prompt creation and issuing of procurement documents like Purchase Orders, Source Documents, etc.
- Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
- Represented companies in negotiating contracts and formulating policies with suppliers.
- Researched and compared vendor and supplier prices to make informed financial decisions.
- Enhanced productivity and efficiency through the timely availability of quality materials.
- Sustained accurate supplier payments by following contract terms and conditions.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
Team Lead, Procurement.
Firstclass Group Limited
Lagos, Nigeria
08.2021 - 12.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Key Account Manager(Airtel Nigeria)
Firstclass Group Limited
Lagos, Nigeria
04.2018 - 07.2021
- Developed deep understanding of customers' business profiles and service expectations.
- Maximized customer satisfaction through effective coordination of communication between execution teams and customers.
- Developed and implemented effective systems for handling escalations and managing client accounts, resulting in improved service delivery.
- Fostered productive relationships with key business stakeholders and partners, resulting in notable advancements in business growth.
- Conduct regular business reviews with the client, examining performance metrics and implementing enhancements.
- Achieved contract renewal targets within specified timeframes.
- Effectively converted service rendered into payment by actively managing the client's quarterly budget.
- Responsible for overseeing the performance of all outsourcing subcontractors in meeting SLA requirements.
Team lead, Client Account Management
Firstclass Group Limited
Lagos, Nigeria
04.2018 - 07.2021
- Led ERP deployment and implementation for the account management team.
- Managed a team of 70+ professionals in providing infrastructure support for DC and MSC at Airtel, Nigeria's largest telecom company
- Developed an efficient helpdesk system with effective escalation management as lead of the account management team.
- Proactively analyzed operations for potential enhancements, implementing required modifications.
- Effectively assigned responsibilities based on employees' unique abilities.
- Motivated and empowered team members to enhance customer satisfaction, loyalty, and support for retention and growth.
- Successfully managed conflict situations to ensure a harmonious work environment.
Client Account Manager (Airtel Nigeria)
Firstclass Group Limited
Lagos, Nigeria
12.2011 - 08.2017
- Managed operation assurance for all Airtel DC passive equipment covered by company contracts such as HVAC sys, UPS sys, AVR sys, Fire detection and suppression system along with site janitorial services.
- Led the coordination efforts for successful contract implementation across multiple teams.
- Focused on driving improvements in service delivery to ensure efficient and excellent outcomes.
- Efficiently monitored and documented routine and corrective maintenance activities for all site equipment.
- Ensured customer satisfaction by regularly visiting customer locations and work sites to conduct spot checks on teams' performance and evaluate equipment functionality.
Education
HND - Electrical Electronic Engineering Technology
Rufus Giwa Polytechnic
Owo, Ondo07.2024
Skills
- Negotiation (Contract and Pricing)
- Communication skill
- Customer and Supplier relations
- Documentation And Reporting
- MS Office
- Problem-Solving
- Account Management
- Analytical Skills
- Teamwork and Collaboration
- Team Leadership
- Bid process management
- ERP systems(QuickBooks and Sage)
Leadership Experience
- Firstclass Group Limited, Lagos, Nigeria, Team Lead, Procurement, 08/2021, 12/2023, Leading procurement team and delegate tasks across departments when necessary., Conduct training and assist team members to be their best at what they do.
- Firstclass Group Limited, Lagos, Nigeria, Team lead, Client Account Management, 04/2018, 07/2021, Lead deployment and implementation of ERP for account management team., Lead a dynamic team of over 70 people in providing infrastructure support for DC and MSC for one of the biggest Telecom company in Nigeria (Airtel)., Lead the account management team, building the helpdesk and escalation management.
Hobbies and Interests
- Supply chain
- Volunteering
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridImportant To Me
Company CultureFlexible work hoursWork-life balancePersonal development programsTimeline
Project Procurement Manager (Providus Bank)
Firstclass Group Limited
08.2021 - 12.2023
Team Lead, Procurement.
Firstclass Group Limited
08.2021 - 12.2023
Key Account Manager(Airtel Nigeria)
Firstclass Group Limited
04.2018 - 07.2021
Team lead, Client Account Management
Firstclass Group Limited
04.2018 - 07.2021
Client Account Manager (Airtel Nigeria)
Firstclass Group Limited
12.2011 - 08.2017
HND - Electrical Electronic Engineering Technology
Rufus Giwa Polytechnic
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