BIDYA BHUSHAN BIBHU
Bangalore,India
Summary
As a Diligent Senior Product Manager with 8 years of expertise, I bring a successful track record in product roadmap development, market research, and data analysis. Recognized for maximizing revenue through keen identification of opportunities, I am driven and strategic in achieving superior market penetration and successful product launches. Beyond product management, my seasoned leadership extends to Program Management, where I seamlessly integrate my product background to orchestrate and manage multifaceted programs. Adept in aligning teams and optimizing processes, I have a proven history of delivering impactful results, ensuring the success of cohesive initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager - Data
Bureau.id
11.2021 - Current
- Led successful launch of new service for quick decision-making at Bureau by introducing Encryption as Service and Billing Solution.
- Took lead in creating powerful Internal Data system, making sure our data practices at Bureau are strong and effective while having cost saving of annually $40,000
- As strategic leader, I planned and executed roadmap for Payments module in our SaaS service, working closely with team members to meet our goals leading to increase in customer execution by 20% YoY
- Simplified data processes by setting up easy-to-use Analytics pipelines with tools like DBT, AIRFLOW, AIRBYTE, and REDSHIFT. This empowered our team with quick insights and user-friendly business dashboards for smarter decisions and actions.
Senior Analyst
Food Panda
09.2021 - 11.2022
- Conducted system analysis and improved internal tools through Redshift to Google Cloud Migration.
- Collaborated with Central European team to optimize Payment lifecycle, managing refunds and disbursements efficiently.
- Reduced customer resolution time from 4 days to 1 day for Customer refunds and Restaurants Disbursement.
- Headed Central Risk Analyst and Operations team (1 Operations Manager, 3 Risk Operations Analysts, 1 Lead Risk Analyst, 4 Risk Analysts).
- Collaborated with Central Data Science Team, reducing Risk loss by 8% (~€200,000/week).
- Led Local Fraud Champions in 12 Southeast Asian countries (12 Senior Risk Analysts).
Manager Payment and Risk Operations
CRED
03.2021 - 09.2021
- Created plans and communicated deadlines to complete projects on time while managing the entire Payment and Risk operation team (6 Headcount) and Analytics to cover the overall Payment operations including Transaction Success Rate Monitoring, End to End Reconciliation, Transactions Routing, Reporting and Customer Escalation.
- Created the function from 0-10
- Led projects and analysed data to identify opportunities for improvement, resulting in successful CRED campaigns in IPL.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement preventing fraud losses by $250000
Manager of Business Analytics
ALAMY INDIA IMAGES PVT. LTD
09.2020 - 03.2021
- Managed a team of 5 Business Analysts Globally to build the Reporting and Analysis from 0-10 for Alamy Images.
- Mentor the team and stakeholders for the analytics, reducing ad-hoc requests.
- Established the team of Data Scientist, and helped in achieving long-term objectives via data-backed forecasting and target analysis leading to aggressive target locking in 2020 and YoY growth of 2.3% for overall Alamy
- Exceeded goals through effective task prioritization.
PROGRAM MANAGER/BUSINESS DATA LEAD
Amazon
08.2015 - 08.2020
- Strategic Project Management: Managed multiple strategic projects, overseeing numerous sub-projects and 2 workstreams.
- Revenue Enhancement and Efficiency Improvements: Increased annual revenue by 2.4% by recommending solution and Headcount efficiency improvements, resulting in a 14.9% increase.
- Business and Marketing Leadership: Led Business and Marketing team using QuickSight and SQL, resulting in a 23% YoY increase in new sellers' acquisition and an 18% YoY improvement in seller retention.
- Scalable Solutions via Automation: Developed projects for team, implementing scalable solutions using Python and R scripts, leading to a weekly headcount save of 34 hours.
- Centralized Data Repository and Reporting: Owned and centralized a raw data repository using Scrum and Agile methodology, utilizing Amazon S3 and SFTP for 3rd party data. Implemented ETL processes and QuickSight reporting, leading to lead generation and improved communication tracking via Salesforce CRM.
- Chargeback and Fraud Mitigation Transformation: Strategically transformed the chargeback and fraud mitigation process for Amazon India, reducing manual hours by 1658, decreasing bad debt from $1.3 million to $0.27 million, and implementing machine learning for upfront fraud detection and automation.
- Risk Management System and Operational Efficiency:Led and build an actionable Risk Management system, resulting in a reduction in investigation cost from $2.8 million to $0.9 million. Successfully delivered 5 critical projects for Amazon Pay, prioritizing work with stakeholders, and reducing SLA TAT from 12 days to 7 days. Automated daily reporting, eliminating manual work and gaining 3 permanent headcounts for the team.
Education
MBA - Quality Management
Birla Institute of Technology And Science
Jaipur, RJ03-2020
Bachelor of Engineering - Electronics And Communication Engineering
New Horizon College of Engineering
Bengaluru, KA06-2015
Skills
- Product Management
- Program management
- Business Operations
- Strategic Thinking
- Data Visualisation
- Risk Management
- Product Roadmap/Launches
- Partnership Management
- Tableau
- Apache Superset
- ETL & ELT (DBT)
- Team Management
- Python
- Excel
- Scrum and Agile
- Adobe Analytics
- Data Warehousing
- Business Analytics
- SQL
- Business Analysis
- Superset
- Quicksight
- PowerBi
- Business Strategy
- Customer Service
- Responsive Design Approaches
- Product Lifecycle Management
- User Feedback Collection
- Project Planning
- Wireframe Design
- Product Vision and Strategy
- Requirements Building
- Prioritisation and Execution
- Product Roadmaps
- Database Management Systems
- Effective Organization
- Critical Thinking
- Stakeholder Communications
- Documentation Management
- Remote Work
Certification
AWS Essentials
Introduction to Database and SQL Query
Advance Database and SQL Querying
SQL Data Reporting and Analytics
Product Management: Building Product Roadmap
Critical thinking
GDPR for Management
Timeline
Product Manager - Data
Bureau.id
11.2021 - Current
Senior Analyst
Food Panda
09.2021 - 11.2022
Manager Payment and Risk Operations
CRED
03.2021 - 09.2021
Manager of Business Analytics
ALAMY INDIA IMAGES PVT. LTD
09.2020 - 03.2021
PROGRAM MANAGER/BUSINESS DATA LEAD
Amazon
08.2015 - 08.2020
MBA - Quality Management
Birla Institute of Technology And Science
Bachelor of Engineering - Electronics And Communication Engineering
New Horizon College of Engineering
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