Bielca Volna
Miami Gardens,FL
Summary
Professional hospitality worker with strong background in managing short-term rental properties. Known for maintaining high standards and delivering exceptional guest experiences.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.
Overview
11
11
years of professional experience
Work History
Sales Associate
Hudson Group Inc.
05.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to effectively build rapport and lasting relationships.
Security Event Staff Member
CSC Security
12.2023 - Current
- Collaborated with event organizers and security team members, ensuring a safe environment for all guests.
- Helped maintain an incident-free record at multiple venues by vigilantly enforcing rules and regulations among patrons consistently.
- Handled conflicts professionally, deescalating tense situations between patrons while maintaining overall security.
- Promoted positive relationships between venue staff, vendors, performers, and patrons by maintaining open lines of communication and addressing concerns promptly.
- Provided clear communication for event updates, coordinating with other staff members to maintain order during events.
- Improved client satisfaction ratings by delivering top-notch assistance in navigating event venues safely and efficiently.
Co-Founder & President
BU foundation
04.2016 - Current
- Collected and provided 500 back-to-school kits for students in Haiti every year
- Contributed to financing school for 3 students every year
Airbnb Host
Bielca Volna
01.2021 - 06.2023
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
Notre Dame Provisions Alimentaires
01.2014 - 05.2017
- Coordinated shipping for local customers
- Met and exceed customer goals through E-Commerce sale maximization
- Increased conversation rate and traffic through marketing and promotions by sponsoring local activities
Education
Certificate - Proprety Management
Gold Coast
Miami, FL12-2023
Certificate - Certified Nursing Assistant
Miami Dade College
Miami, FL10-2023
Hotellerie et Tourism
Precision Ecole Professionnelle
Port Au Prince, Haiti12.2019
Skills
- software tools
- customer services
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Attention to detail
Languages
French
English
Timeline
Sales Associate
Hudson Group Inc.
05.2024 - Current
Security Event Staff Member
CSC Security
12.2023 - Current
Airbnb Host
Bielca Volna
01.2021 - 06.2023
Co-Founder & President
BU foundation
04.2016 - Current
Notre Dame Provisions Alimentaires
01.2014 - 05.2017
Certificate - Proprety Management
Gold Coast
Certificate - Certified Nursing Assistant
Miami Dade College
Hotellerie et Tourism
Precision Ecole Professionnelle
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