Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bielka Gutierrez

Miami Beach,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Accounts Receivable Staff Accountant

Kimpton Anglers Hotel
04.2021 - 10.2023
  • Monitored accounts receivable and account balances to avoid discrepancies and maintain accuracy.
  • Conduct monthly blind audits for the employees bank
  • Conduct daily audits from the night audits packs to ensure accuracy of daily revenue from Hotel and F&B.
  • Collect, count, and report cash drop discrepancies, using POS and PMS reports (OPERA, infogenesis AVERO) . Performed credit card reconciliation.
  • Monitored timely collection of banquets and third party application of account receivable collections.
  • Managed past due balances, financial inquiries and other accounts receivable functions for month-end.
  • Identified procedural or executional issues and assisted in development of remediation plans.
  • Maintained integrity of general ledger and chart of accounts.

Support Broker

Quality Services for The Autistic Community
08.2018 - 04.2021
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
  • Conducted pre-screening activities to determine eligibility for supportive services.

Direct care Professional

Tempositions, Rising ground and SUS
04.2018 - 12.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Supervised daily activities and provided assistance to staff.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Residential Specialist

Tempositions, Safe Horizon
07.2017 - 12.2018
  • Positively interacted with residents, which helped to demonstrate proper behavior and communication.
  • Assisted residents with daily self-care practices, meal preparation and household tasks and duties.
  • Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Promoted positive relations between residents and staff.

Child Care Worker

Tempositions, ACS
03.2017 - 04.2018
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Worked with children to develop good cognitive, physical and language skills.

Customer Service Representative

Maximus
01.2015 - 02.2017
  • Enroll and renew consumers health coverage; Assist consumers with questions concerning their eligibility
  • Follow up on appeals and escalations
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Xerox
08.2011 - 01.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science Degree in Communications -

The City University of New York, College of Staten Island
06.2011

Skills

  • Thrive NYC, certified Mental Health First Aid for Adults and Youth
  • Proficient in Microsoft office 365
  • Auditing
  • Data Management
  • Administrative Support
  • Strong organizational, problem-solving, verbal and written communication abilities

Languages

Spanish
Native or Bilingual

Timeline

Accounts Receivable Staff Accountant

Kimpton Anglers Hotel
04.2021 - 10.2023

Support Broker

Quality Services for The Autistic Community
08.2018 - 04.2021

Direct care Professional

Tempositions, Rising ground and SUS
04.2018 - 12.2018

Residential Specialist

Tempositions, Safe Horizon
07.2017 - 12.2018

Child Care Worker

Tempositions, ACS
03.2017 - 04.2018

Customer Service Representative

Maximus
01.2015 - 02.2017

Customer Service Representative

Xerox
08.2011 - 01.2015

Bachelor of Science Degree in Communications -

The City University of New York, College of Staten Island

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Bielka Gutierrez