Bielka Gutierrez
Miami Beach
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented accounting assistant bringing a few years of experience in the accounting landscape. Skilled in account invoice reconciliation. Hard-working and proactive with solid foundation of trustworthy and dependable performance.
Overview
14
14
years of professional experience
Work History
Accounting Clerk
Creative Financial Services/ Crown Linen, LLC
Miami
02.2024 - Current
- Reviewed packing slips and purchase order (P.O.) packets submitted by purchasing agents for accuracy and completeness.
- Managed budgets for 3 out of 5 commercial laundry plants, ensuring all expenses aligned with invoices and P.O.s.
- Audited and revised invoices; communicated with vendors to resolve billing discrepancies.
- Reconciled bank transactions and credit card statements, ensuring all records matched.
- Acted as a point of contact for vendors regarding payment status, invoice revisions, and credit memos.
- Maintained up-to-date records of backorders and tracked their impact on plant budgets.
Accounts Receivable Staff Accountant
Kimpton Anglers Hotel
Miami Beach
04.2021 - 10.2023
- Conduct monthly blind audits for the employee’s banks.
- Conduct daily audits to ensure accuracy of daily revenue from Hotel and F&B.
- Collect, count, and report cash drop discrepancies, using POS and PMS reports. Perform credit card reconciliation.
- Monitored timely collection of banquets and third-party application of account receivable collections.
- Managed past due balances, financial inquiries and other accounts receivable functions for month-end.
- Identified procedural or executional issues and assisted in the development of remediation plans.
- Use investigative actions to handle chargebacks by using the company's protocols on chargebacks.
Budget Manager
Quality Services for The Autistic Community
Queens
08.2018 - 04.2021
- Maintained positive relationships with families and individual's circle of support.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted Quaterly meeting and ensured that the individual is receiving person centered care.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Manage and revised individual budget to ensure we can allot funds and ensure they are covered for the year.
Direct Care Professional
Tempositions, Rising ground and SUS
03.2017 - 12.2018
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and aided staff.
- Assisted patients with dressing, grooming and feeding needs.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Residential Specialist
Tempositions, Safe Horizon
The Bronx
03.2017 - 12.2018
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Assisted residents with daily self-care practices, meal preparation and household tasks and duties.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Promoted positive relations between residents and staff.
Customer Service Representative
Maximus
Manhattan
01.2015 - 02.2017
- Enroll and renew consumers health coverage; Assist consumers with questions concerning their eligibility.
- Follow up on appeals and escalations.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Xerox
Staten Island
08.2011 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science Degree - Communications
The City University of New York, College of Staten Island
Staten Island, NY06.2011
Skills
- Proficiency in Microsoft office 365
- Invoice auditing
- Attention to detail
- Data Management
- Administrative Support
- Strong organizational skills
- Problem-solving abilities
Languages
Spanish, Native or Bilingual
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Accounting Clerk
Creative Financial Services/ Crown Linen, LLC
02.2024 - Current
Accounts Receivable Staff Accountant
Kimpton Anglers Hotel
04.2021 - 10.2023
Budget Manager
Quality Services for The Autistic Community
08.2018 - 04.2021
Direct Care Professional
Tempositions, Rising ground and SUS
03.2017 - 12.2018
Residential Specialist
Tempositions, Safe Horizon
03.2017 - 12.2018
Customer Service Representative
Maximus
01.2015 - 02.2017
Customer Service Representative
Xerox
08.2011 - 01.2015
Bachelor of Science Degree - Communications
The City University of New York, College of Staten Island
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