Biemla Ramkhelawan

Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.

Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.

Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.

Worked with patients to schedule tests and procedures.

Explained upcoming treatment preparation, instructions, and other facts to patients.

Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.

Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.

Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Maintained confidentiality of patient data and condition to safeguard health information.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Enhanced gym member satisfaction by maintaining a clean and organized workout environment.

Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.

Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.

Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.

Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.

Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.

Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.

Boosted customer retention by providing exceptional product support and addressing user concerns.

Optimized inventory management, ensuring timely availability of products for customers.

Greeted customers and helped with product questions, selections, and purchases.

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Helped customers complete purchases, locate items, and join reward programs.

Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Answered questions about store policies and addressed customer concerns.

Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Maintained performance report tracking log for over 1000 records, restored clerical accountability of reports for leadership

Coordinated weekly on the job training sessions, fostered open communication, synced workload prioritization, enabled employee training and development ensuring all employees duty/responsibilities certified in minimum time

Provided administrative oversight of the following programs : performance evaluations, in-processing service members, group life insurance online enrollment, line of duty determination, dress and appearances, family care, citizenship, marital status, joint spouse, secondary dependencies, case management systems, management assessment

Proficient in MILPDS doing EPR/OPR updates, awards and decorations, retention, and reenlistment, joint spouse etc

Oversaw base Leaveweb program, synchronizing 5k leave requests and coordinated with 63 different commander support staffs (CSS) on training and discrepancies IAW leave AFI

Managed base SGLI program, ensured members were briefed and beneficiaries were updated as well as NOK for over 1000 airmen to have a seamless transition to SOES

Delivered tailored career counseling to service members enhancing retention rates and supporting mission critical readiness

Directed DEERS site operations, ensuring secure and efficient processing of military ID Cards for thousands of service members, dependents, and retirees, while maintaining strict compliance with DOD regulations

Implemented and enforced, robust security protocols to safeguard sensitive personal data, maintaining system integrity and compliance with federal standards

Trained and supervised staff in DEERS procedures significantly enhancing team experience in customer service, data management, and security compliance resulting in improved operational performance

Designed and delivered comprehensive training programs on dearest policies, equal opportunity, harassment prevention, and leadership development fostering a knowledgeable cohesive and professional team environment

Partnered with senior leadership to streamline site workflow and optimize operational processes, improve efficiency and providing seamless support to thousands of personnel annually

Worked alongside local immigration office and Department of Homeland Security to fast track basic military training members citizen applications