Bien Aime HERARD
MIAMI GARDENS,FL
Summary
Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills.
Overview
9
9
years of professional experience
Work History
FC Associate / Inbound Stower
Amazon.com Fulfillment Center
07.2021 - Current
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
- Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
- Contributed to a positive workplace culture by fostering strong relationships with coworkers and management.
- Maintained clean and organized workspaces to uphold safety standards.
Courier/Delivery Driver
FedEx Express
08.2020 - 04.2021
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
- Drive safely in all types of weather and follow traffic laws to protect company property and the public
- Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact
- Leveraged GPS and navigation app to determine and follow the most efficient routes
- Performed preventative vehicle maintenance checks before departure to identify concerns or potential issues.
- Greeted recipients, delivered packages, and parcels, and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Driver Associate
Amazon.com
10.2018 - 11.2019
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Front Desk Assistant Manager
Thunderbird Hotel Beach Resort
09.2015 - 03.2019
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Increased team productivity by cross-training employees in various front desk tasks such as reservation management and concierge services.
Education
Bachelor of Business Administration -
Florida International University
MIAMI, Florida12.2014
Skills
- English
- French
- Haitian Creole
- Warehouse Safety
- Teamwork and Collaboration
- Friendly and Courteous
- Detail Oriented
References
- Sebastien De Pons, FedEx Manager, (786) 8316604
- Henriette Jean Joseph, Friend, (786) 5974914
Languages
English
Full Professional
French
Full Professional
Creole
Native or Bilingual
Timeline
FC Associate / Inbound Stower
Amazon.com Fulfillment Center
07.2021 - Current
Courier/Delivery Driver
FedEx Express
08.2020 - 04.2021
Driver Associate
Amazon.com
10.2018 - 11.2019
Front Desk Assistant Manager
Thunderbird Hotel Beach Resort
09.2015 - 03.2019
Bachelor of Business Administration -
Florida International University
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