Bienni Marquez
Goodyear,AZ
Summary
All my life been into call centers type of a job, been working hard in different companies with different types of customers but I like to meet new people, from Hispanic family and always was taught about the importance of working in peace with others but to not let no one bring you down.
I'm the kind of person that always will give the best performance but deep inside will not be looking for competition, I love to learn new skills and help others.
Overview
6
6
years of professional experience
Work History
Prepaid Technical Support
Verizon Wireless
Dominican Republic
08.2022 - 12.2023
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
Escrow Assistant
First American Title Insurance Co
Dominican Republic
02.2018 - 08.2022
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared estimated closing statements for buyer and seller.
Education
English
Institute New York Center
Dominican Republic 10.2014
High School - English
Ernesto Disla
Dominican Republic 06.2011
Skills
Customer Service
Fast Learner
Team Player
Strong Work Ethic
Languages
English
Full Professional
Spanish
Native or Bilingual
American Sign Language
Professional Working
Timeline
Prepaid Technical Support
Verizon Wireless
08.2022 - 12.2023
Escrow Assistant
First American Title Insurance Co
02.2018 - 08.2022
English
Institute New York Center
High School - English
Ernesto Disla