Bi Francis Kevin Koffi
ADDISON,Texas
Summary
Dedicated and disciplined professional with a strong background in technology support, engineering, and military service. Skilled in troubleshooting, customer service, and technical solutions development. Proficient in analyzing system performance and security. Seeking to leverage experience and expertise in a role as a Federal Air Marshal.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Help Desk Support Technician
Tidel Engineering
Carrollton, Texas
01.2024 - Current
- configured, tested, and maintained operating systems, application software, and system management tools.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by the team.
- Diagnosed hardware, software, and network problems for customers.
Aircraft Structure IT Integration Technician
Boeing Company
Renton,, WA
04.2022 - 02.2023
- Installed new aircraft systems and equipment such as communication systems, navigation systems and hydraulic systems.
- Proficiently used a variety of IT tools and software for aircraft structural analysis.
- Applied advanced Finite Element Analysis (FEA) tools for in-depth assessment of aircraft structural components.
- Collaborated cross-functionally to integrate and troubleshoot avionic systems.
- Executed Computational Fluid Dynamics (CFD) to optimize aerodynamic performance.
- Conducted non-destructive testing to identify potential issues.
- Adhered to safety protocols and ensured compliance with aviation standards.
- Corrected, modified, and upgraded software to improve performance.
- Inspected equipment, assessed functionality, and optimized controls.
- Performed periodic maintenance on aircraft structures in accordance with applicable regulations and safety guidelines.
Combat Support Specialist
United States Army, Combined Arms Support Command
DuPont, WA
09.2019 - 11.2021
- Oversaw, coordinated, and managed $350K equipment and maintained 100% accountability.
- Demonstrated decisive verbal communication, addressing concerns, providing solutions, and offering critical information to foster a safe environment.
- Upheld safety protocols in all performed tasks with no injuries or negative results.
- Operated and maintained a variety of weapons equipment vehicles and communication systems, including radios and digital communication devices.
- Utilized geographic information system (GIS) tool for terrain analysis.
Electro-mechanic Asembler
Synrad
Mukilteo, WA
11.2018 - 09.2019
- Tested components with appropriate instruments to ensure proper operation.
- Followed work orders, production drawings, and assembled electronic components per verbal and written instructions.
- Maintained production records, logs, and other reports on equipment and assembled items.
- Performed quality inspection checks on built and repaired units throughout the manufacturing process.
- Determined daily assignments electronically; reviewed drawings and notes associated with assigned tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted production department in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Aviation And Airway Science
Liberty University
Lynchburg, VA12-2025
Cybersecurity Professional Penetration Tester - Cybersecurity
Divergence Academy
Addison, TX03-2024
Associate of Science - Maketing
Groupe Csi
Abidjan , Ivory Coast11-2012
Skills
- User Credential Management
- System Upgrades
- Quality Assurance
- Work Order Management
- Remote Management
- Issue Troubleshooting
- Technical Support
- Ticket Support System Management
- Vehicle inspections
- Windows 10
Certification
- security+ (cybersecurity)
- linux +(cybersecurity)
- network + (cybersecurity)
- texas private security license
- student pilot license
Languages
French
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Help Desk Support Technician
Tidel Engineering
01.2024 - Current
Aircraft Structure IT Integration Technician
Boeing Company
04.2022 - 02.2023
Combat Support Specialist
United States Army, Combined Arms Support Command
09.2019 - 11.2021
Electro-mechanic Asembler
Synrad
11.2018 - 09.2019
Bachelor of Science - Aviation And Airway Science
Liberty University
Cybersecurity Professional Penetration Tester - Cybersecurity
Divergence Academy
Associate of Science - Maketing
Groupe Csi
Similar Profiles
Ayodele AdeoyeAyodele Adeoye
Helpdesk Technician at Tidel EngineeringHelpdesk Technician at Tidel Engineering
Serge ShematsiSerge Shematsi
Help Desk Technician at Tidel EngineeringHelp Desk Technician at Tidel Engineering
Daniel TrousselleDaniel Trousselle
Line Picker at Tidel IndustriesLine Picker at Tidel Industries