Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Biftu Mitiku

Sioux Falls

Summary

Skilled in receiving orders, arranging products in the store, and processing transactions. By promoting current deals, we were able to increase sales. Work areas have a history of being kept clean, neat, and professionally organized. Problem-solver with experience in customer service. Always on the lookout for ways to go above and beyond the call of duty in order to improve teamwork, customer satisfaction, or operational efficiency.

Goal-oriented (Teaching Assistant)offers support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Teaching Assistant

Life Scape
09.2024 - Current
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Completed daily reports on attendance and disciplinary performance.

Customer Service Supervisor

Burlington
05.2024 - 09.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Cashier, stocking

Walmart Supercenter
06.2023 - 12.2023
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
  • Helped customers by answering their questions and completing their requests
  • Prepared daily tills for each cashier
  • Improved customer satisfaction by providing prompt and friendly service during transactions.
  • Addressed customer concerns to ensure positive shopping experiences.

Banquet

Holiday Inn Sioux Falls-City Centre, an IHG Hotel
05.2021 - 02.2023
  • Moved and set up seating, prepared extra silverware, and water prior to the arrival of large groups
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
  • Fill glasses with water and set up foods, then refill them throughout the event before guests arrive
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies

Education

High School -

Lincoln High School
Sioux Falls, SD

Skills

  • Customer service
  • Communication skills
  • Customer assistance
  • Check cashing
  • Adaptable
  • Calm and patient demeanor
  • Relationship building
  • Complex Problem-solving
  • Behavior management
  • Stress management
  • Behavior redirection
  • Maintaining safe environments

Languages

Swahili
Native or Bilingual

Timeline

Teaching Assistant

Life Scape
09.2024 - Current

Customer Service Supervisor

Burlington
05.2024 - 09.2024

Cashier, stocking

Walmart Supercenter
06.2023 - 12.2023

Banquet

Holiday Inn Sioux Falls-City Centre, an IHG Hotel
05.2021 - 02.2023

High School -

Lincoln High School

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Biftu Mitiku