Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Bernier

Dayville,CT

Summary

Dynamic Business Development Manager with a proven track record at TransAxle, excelling in client relationship building and revenue generation. Expert in developing customized solutions that drive repeat business, while enhancing customer satisfaction through effective communication and issue resolution. Skilled in strategic planning and team leadership, fostering long-term partnerships for sustained growth.

Overview

14
14
years of professional experience

Work History

Business Development Manager

TransAxle
11.2018 - Current
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Branch Manager

TransAxle
11.2018 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Service Advisor

Nutmeg Interntional
06.2017 - 11.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

General Manager

RTC Diesel
01.2012 - 06.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

H.H Ellis RVTS
Danielson, CT
06.1997

Skills

  • Team leadership
  • Business development and planning
  • Customer service
  • Relationship building and management
  • Client relationship building
  • New business development
  • Sales and marketing
  • Verbal and written communication
  • Lead generation
  • Relationship development
  • Sales leadership
  • Revenue generation
  • Business administration
  • Performance evaluations
  • Customer acquisition
  • Networking strength
  • Revenue development
  • Territory management
  • Sales expertise
  • Competitor monitoring
  • Marketing
  • Account development
  • Prospecting
  • Staff management
  • Issue resolution
  • Account servicing
  • Performance goals

Timeline

Business Development Manager

TransAxle
11.2018 - Current

Branch Manager

TransAxle
11.2018 - Current

Service Advisor

Nutmeg Interntional
06.2017 - 11.2018

General Manager

RTC Diesel
01.2012 - 06.2017

High School Diploma -

H.H Ellis RVTS

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