Bijal Parikh
Austin,USA
Summary
Dynamic Senior Systems Analyst with a robust history of leading cross-functional transformation initiatives and optimizing enterprise processes to enhance organizational performance through data-driven strategies. Recognized for guiding diverse teams through ambiguity, fostering stakeholder alignment, and delivering scalable solutions that significantly improve system efficiency and overall business value. Proficient in requirements engineering, process redesign, SQL-based analytics, and modernizing legacy workflows to meet contemporary business demands. Strong commitment to continuous improvement, data quality enhancement, and facilitating technology adoption within large, complex environments underscores a dedication to achieving excellence in every project while consistently driving impactful results.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Senior Systems Analyst - Digital Transformation
General Motors
02.2023 - 07.2025
- Led digital modernization initiatives by migrating legacy applications to Azure and GCP multi-cloud platforms, improving system reliability, reducing operational overhead, and enabling scalable business workflows resulting in successful migration of 200+ applications.
- Analyzed application usage, performance KPIs, downtime patterns, and reliability gaps to guide cloud technologies adoption strategy and improve system uptime to 98–99%+.
- Translated complex infrastructure and SRE metrics into actionable business insights that supported leadership decision-making on modernization priorities.
- Managed all requirements gathering, documentation, and sprint planning for a portfolio of 4 internal sub teams working on digital transformation initiatives utilizing JIRA and Agile methodologies.
- Developed and executed complex Postgres SQL queries to extract, analyze, and report on large datasets, providing executive leadership with data-driven insights that informed a new product strategy.
- Built data pipelines and dashboards to measure system performance health, latency trends, dropped packets, error rates, and customer-impact metrics, enabling proactive decision-making across engineering and business teams.
- Developed advanced analytics models (Z-score analysis, hypothesis analysis, statistical thresholds, anomaly signals) to forecast potential disruptions and optimize application performance pre- and post-migration.
Senior Data Analyst
General Motors (OnStar)
03.2016 - 02.2023
- Analyzed the complex Invoice Feed process and proposed a redesigned solution that automatically identified and voided factory product charges for unenrolled vehicles, delivering a verified annual cost savings of approximately $3.96 million for General Motors.
- Led a large-scale redesign initiative (R3) to standardize the Business Process Automation (BPA) job flow, resulting in the elimination of 63 redundant jobs significantly improving system efficiency and reducing maintenance overhead.
- Built the foundational GAA/Zuora mismatch reconciliation framework by designing a multi-system SQL extraction and analysis process that categorized root-cause issues, enabling permanent fixes and safeguarding critical subscriber data integrity.
- Improved subscriber case resolution capacity by assisting in developing automation that processed large case volumes in bulk, consistently exceeding resolution targets and increasing daily operational throughput resulted in higher customer case resolution and customer satisfaction.
- Directed end-to-end data management and integration solutions using Talend (ETL), Oracle PL/SQL, and Groovy Scripts across key processes including Onboarding, Factory Feed, Invoice Feed, and Offboarding, ensuring accuracy, scalability, and system reliability.
- Managed change requests and coordinated cross-functional Agile activities, ensuring high-quality delivery across the software development lifecycle while providing transparent status reporting to key business and technology stakeholders.
- Implemented effective problem resolution process, to identify unusual system activity before it became visible to customer.
- Developed early-warning indicators and statistical risk scoring models to detect instability in critical applications.
- Monitored and tracked project progress and work quality across various design disciplines and trades using project scheduling, ensuring adherence to project plans, work hours, budgets, and expenditures.
- Established a standardized daily reporting mechanism for stakeholders using Tableau Dashboards, providing up-to-date visualization and analysis of [e.g. daily subscriptions and error rates and its categories] via automated email distribution, supporting data-driven decision-making.
Technical Data Analyst
Inter Digital
05.2014 - 12.2015
- Applied Oracle financial module knowledge to de-normalized data and populate staging tables before transmission to the centralized data warehouse, supporting enterprise-level reporting.
- Translated complex business requirements for internal applications (e.g., employee PTO, Oracle Financials) into detailed functional and technical design documentation (CR documentation, Unit Test Plans).
- Prepared the entire data and functional flow for the financial module process as part of the migration to Oracle 12, performing detailed process mapping and design validation.
- Developed user manuals, presentations, and training manuals as per project specifications. Conducted technical/non-technical presentations to management and training workshops for internal clients.
- Partnered with project and functional leads to identify business process improvement opportunities and complete the definition of requirements for system design and implementation.
- Established clear understanding of the business process and technical requirements for the claims adjudication system by directly interacting with business users, ensuring successful deployment and compliance.
System Engineer III | Systems & SDLC Support
Wells Fargo
03.2012 - 10.2013
- Supported various business groups (LOBs) by managing the SDLC for multiple concurrent projects, translating business needs into technical requirements for development teams.
- Functioned as the primary PL/SQL Developer and SDLC Support Analyst for the Enterprise Collection and Recovery application suite in a financial institution, designing and implementing high-performance stored procedures and packages that were critical for optimizing the debt recovery workflow and ensuring zero data loss during high-volume nightly batch processing runs, which is essential for regulatory compliance.
- Collaborated cross-functionally with engineers, testers, product owners, and customer support to ensure system stability and successful project delivery.
- Demonstrated expertise in SQL performance tuning using Cost-Based Optimization and PL/SQL for bulk data management.
- Managed the full SDLC for multiple concurrent projects (e.g., Support Request, Dialer Processes, Call Tracking) across various Lines of Business (LOBs), ensuring all solutions satisfied defined business needs and timelines.
- Collaborated extensively with business users to clarify project functionality, translating business requirements into technical specifications necessary for database object creation (procedures, functions, packages).
- Designed and implemented PL/SQL solutions utilizing bulk collection and autonomous transactions for robust error handling and logging, directly supporting real-time transaction processing and batch automation.
- Facilitated system integration efforts during a major organizational merger by working with multiple external vendors and providing necessary technical documentation and archival of historical data for auditing purposes.
- Took the lead responsibility on multiple development efforts, providing guidance and mentorship to team members on requirements definition, technical planning, and execution, contributing to talent development.
Sr. Oracle Developer
Infosoft Solutions
07.2010 - 06.2011
- Developed new PL/SQL functions, procedures, and packages and enhanced existing ones based on change requests, improving application reliability and reducing manual processing time.
- Created database sequences and complex PL/SQL objects (procedures, functions, triggers, packages) using SQL Server and PL/SQL, enabling consistent data integrity and automation in high-volume banking systems.
- Managed daily, weekly, and monthly data refresh jobs for the Oracle Data Warehouse, utilizing Informatica (Extraction, Transformation, Loading (ETL)) and ODI for batch load processes on a huge 5 TB database.
Education
Master of Business Administration -
RICE University
TX05.2027
Artificial Intelligence and Machine Learning (PGP)
University of Austin
Austin, TX02.2021
Master of Computer Application - Information Technology
Gujarat University
Ahmedabad, India05.2008
Bachelor of Computer Application - Information Technology
Gujarat University
Ahmedabad, India05.2006
Skills
- Business Analysis & Methodology
- Business solutions development
- Requirements Gathering & Analysis (BRD, FRD)
- Process Mapping & Modeling (Visio)
- Business Process Reengineering (BPR)
- Agile (Scrum), Waterfall, SDLC
- Stakeholder & Vendor Management
- Digital Transformation & Automation
- Data Analysis & Reporting
- SQL (Complex Querying, Optimization), Python
- Data Integration, Data Mapping & Modeling (Erwin)
- Gap Analysis & System Integration
- Power BI / Tableau / Grafana
- JIRA, Confluence
- REST/SOAP Web Services, Groovy
- Decision-making
- Problem-solving
- Analytical thinking
- Attention to detail
- Team building and collaboration
- Microsoft Excel mastery
- Database management
- Strategic planning
- Business process improvement
- Technical Analysis and writing
- Systems analysis
- Operational management & reporting
- Time management & Process optimization
- Multitasking and organization
- Data visualization
- Workflow optimization
- Stakeholder engagement
- Functional specifications
- Project presentation
- Adaptability and flexibility
Accomplishments
- Oversaw the R3-Redesign-Rearchitect-Readiness for BPA process, removed 35% of total BPA-related jobs on server not needed anymore, and developed one standard BPA process for containment jobs.
- Assisted in developing the foundation for GAA/Zuora Mismatch analysis by creating a SQL process to extract data across multiple systems, analyzed and categorized data to identify failure accounts for triage and permanent resolution.
- Researched and analyzed the Invoice Feed process and proposed solution to leadership, secured approval, and located vehicles that were not enrolled and voided the factory products even before enrollment happen on the vehicle so that GM did not get charged for these vehicles twice and the vehicles data cleanup process saved GM ~$3.96M per year.
- Ensure availability, performance, and efficiency of High-Availability (HA) systems while driving the digital transformation of 300+ applications; partnered with the ATMOS team to advance services into next-generation computing standards.
Certification
- Design for Six Sigma (DFSS) Green Belt
- Design for Six Sigma (DFSS) Black Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Systems Analyst - Digital Transformation
General Motors
02.2023 - 07.2025
Senior Data Analyst
General Motors (OnStar)
03.2016 - 02.2023
Technical Data Analyst
Inter Digital
05.2014 - 12.2015
System Engineer III | Systems & SDLC Support
Wells Fargo
03.2012 - 10.2013
Sr. Oracle Developer
Infosoft Solutions
07.2010 - 06.2011
Artificial Intelligence and Machine Learning (PGP)
University of Austin
Master of Computer Application - Information Technology
Gujarat University
Bachelor of Computer Application - Information Technology
Gujarat University
Master of Business Administration -
RICE University