Bijal Patel
Palo Alto,CA
Summary
Dynamic hospitality professional with over three years of diverse experience across multi-brand hotels, including Hilton, Sleep Inn, and boutique establishments. Proven expertise in front desk operations, guest satisfaction, financial accuracy, and PMS management, consistently delivering high-standard service in fast-paced environments. Recognized for maintaining exceptional guest experiences and effectively resolving escalations through service recovery techniques while supporting daily hotel operations with a commitment to professionalism. Currently pursuing an Executive MBA in HR and Leadership to further enhance strategic management skills within the hospitality industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Hotel Leland
08.2025 - Current
- Manage end-to-end front office operations ensuring consistent service delivery.
- Coordinate with housekeeping, inspect room readiness, and maintain operational flow.
- Oversee billing, folio adjustments, payment posting, and financial accuracy.
- Perform daily reconciliation, credit card verification, and audit reporting.
- Train staff on communication standards and guest interaction quality.
- Directed daily operations to ensure efficiency and alignment with company goals.
- Managed cross-functional teams to enhance collaboration and improve workflow processes.
- Developed training programs to elevate staff skills and productivity levels.
- Implemented strategic initiatives that increased overall operational performance.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directed daily operations to enhance productivity and streamline workflows.
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained and supervised front office staff to enhance service quality and team performance.
Front Desk Receptionist
Infinity by Hilton
07.2023 - 03.2024
- Executed check-in/check-out procedures following Hilton brand standards.
- Processed payments, deposits, incidentals, and billing corrections with 100% accuracy.
- Delivered service excellence during high occupancy and peak check-in hours.
- Assisted guests with room selection, amenities, and hotel features via phone and in person.
- Supported reservations, room assignments, and daily shift checklists.
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
Front Desk Associate
Hotel Sleep Inn
07.2022 - 05.2023
- Managed front desk operations including guest arrivals, room keys, and folio handling.
- Oversaw group bookings, room blocks, and room status reports.
- Ensured cashier logs, deposits, and key control were secure and accurate.
- Provided emergency support and building monitoring ensuring guest safety.
- Trained new staff on hotel policies, service expectations, and PMS navigation.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Education
Executive MBA - HR & Leadership
University of The Cumberlands
KentuckyBachelor of Business Administration - Human Resources
UKA Tarsadia University
IndiaSkills
- Front Desk Management
- Guest Service Excellence
- PMS / POS Systems
- Complaint Resolution
- Check-in/Check-out Accuracy
- Payment & Refund Processing
- Housekeeping Coordination
- Team Training & Support
- Daily Audit & Reports
- Communication
- Multitasking Under Pressure
- Confidential Data Handling
- Leadership and team building
Certification
Hospitality Luxury Brand Management
an online non-credit course authorized by Starweaver and offered through Coursera.
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureCareer advancementTimeline
General Manager
Hotel Leland
08.2025 - Current
Front Desk Receptionist
Infinity by Hilton
07.2023 - 03.2024
Front Desk Associate
Hotel Sleep Inn
07.2022 - 05.2023
Bachelor of Business Administration - Human Resources
UKA Tarsadia University
Executive MBA - HR & Leadership
University of The Cumberlands