BIJAYA LAXMI LAMA
El Cerrito,CA
Summary
Results-driven professional with 9 years of experience in five-star properties, high-end businesses, and event services. Demonstrates strong leadership and team coordination in high-volume environments. Focused on enhancing operational efficiency and providing exceptional client service to elevate brand value.
Overview
14
14
years of professional experience
Work History
Floor Manager
Dancing Yak Restaurant & Bar
San Francisco, CA
12.2020 - Current
- Lead daily operations in a high-volume atmosphere, ensuring seamless service delivery and team coordination.
- Oversaw sales records and tip distribution, ensuring accountability and transparency.
- Improved operational processes to enhance guest experience and streamline service delivery.
- Managed daily paperwork, including invoices and purchase orders, to maintain accurate records and support operations.
Floor supervisor
Dosa by Dosa
Oakland, CA
12.2018 - 03.2020
- Led front-of-house team during peak shifts to uphold high service standards.
- Addressed customer inquiries and feedback to enhance overall experience.
- Oversaw shift-end reports, employee hours, and sales figures for accurate tracking.
- Ensured compliance with safety regulations and company policies.
- Performed daily opening and closing procedures according to established guidelines.
Cashier/Supervisor
McCall-s Catering & Events
San Francisco, CA
06.2017 - 07.2019
- Assisted with HR duties, including staff scheduling and managing event staffing needs.
- Supervised teams at large-scale catering events, ensuring top-tier service and coordination.
- Resolved guest concerns, escalating service issues as needed, for rapid resolution.
- Supervised cashiers and ensured efficient customer service during events.
- Trained new staff on register systems and customer interaction protocols.
Cashier
Curry up now
Oakland, CA
10.2017 - 03.2018
- Managed cash register and POS system with accuracy.
- Delivered high-level service and resolved customer issues promptly.
- Maintained cleanliness and organization of checkout area during shifts.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Used suggestive selling techniques to promote add-on sales.
Telephone Operator
Radisson Hotel
Kathmandu, Nepal
12.2014 - 07.2015
- Managed all incoming guest calls and ensuring prompt service and coordination with hotel departments.
- Delivered services in alignment with Radisson’s brand standards.
- Handled guest complaints professionally, escalating when necessary.
Intern
Renaissance Hotel
Johor Bahru, Malaysia
11.2013 - 05.2014
- Cross-trained in front desk operations and fine dining service, gaining exposure to various departments.
- Learned and executed daily hotel procedures and guest engagement strategies.
- Responded to guest inquiries and resolved minor issues promptly.
Intern
Hyatt Regency
Kathmandu, Nepal
08.2011 - 10.2011
- Gained foundational experience in luxury hospitality, including guest assistance, inventory, and VIP service.
- Contributed to team meetings by sharing guest feedback insights.
- Maintained accurate records of all activities performed throughout internship period.
- Coordinated room assignments and maintained cleanliness standards.
Education
MBA - human resource management
Lincoln University
Oakland, CA01.2019
Bachelor’s - hotel management
Nepal Academy of Tourism and Hotel management
Kathmandu, Nepal01.2014
High school -
Bhanu Bhakta memorial college
Kathmandu, Nepal01.2010
Skills
- Operational management in various organizations and high-end properties
- Customer satisfaction and conflict resolution
- Team supervision and staff development
- HR support and scheduling
- Sales reporting and operational recordkeeping
- Time management abilities
- Employee coaching and mentoring
- Multilingual: fluent in English, Nepali, and Hindi
Leadership Communication
- Proven ability to lead team in fast-paced and high-volume environments.
- Strong communication skills with a focus on guest relations and team collaboration.
- Effective delegation, boosting team morale, and fostering a collaborative work culture.
- Experienced in managing service recovery and improving operational flow.
- Thrive on feedback, performance improvement, and guest satisfaction.
Timeline
Floor Manager
Dancing Yak Restaurant & Bar
12.2020 - Current
Floor supervisor
Dosa by Dosa
12.2018 - 03.2020
Cashier
Curry up now
10.2017 - 03.2018
Cashier/Supervisor
McCall-s Catering & Events
06.2017 - 07.2019
Telephone Operator
Radisson Hotel
12.2014 - 07.2015
Intern
Renaissance Hotel
11.2013 - 05.2014
Intern
Hyatt Regency
08.2011 - 10.2011
MBA - human resource management
Lincoln University
Bachelor’s - hotel management
Nepal Academy of Tourism and Hotel management
High school -
Bhanu Bhakta memorial college