Bijoy Balan

• Responsible for creating strategy and product roadmap for key capabilities like "PlanMyDay" and "Calendering" within Retail CRM tool, based upon feedback from Relationship Managers.
• Prioritized roadmap in order to achieve product goals and metrics.
• Participated in Planning sessions and guided SCRUM teams on prioritized items for each release.
• Participated and Conducted key agile ceremonies such as Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and maintained JIRA Boards for project, effectively.
• Briefed executive leadership on roadmaps, deliverables nd execution strategies periodically.
• Hosted product demos for offshore and onsite teams as part of SPRINT Planning sessions, to prepare SCRUM team before development SPRINTs.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Coordinated design meetings and decisions across multiple internal departments and teams.

• Sr. Product Manager for clients M&T Bank and FedEx, managing and supporting their key digital capabilities

M&T Bank: Establishing P2P Zelle Payment system

• Worked with Digital Product Managers and Executives to understand and develop product strategy and roadmap for P2P Zelle app, including the Notifications and Alerts.
• Led a team of 10 key resources that included Scrum Master, Product Owners, Developers and QA resources.
• Led Daily Sprint Planning Meetings, Backlog Grooming, Release Planning, Demos and Retrospective meetings.
• Led daily SCRUM sessions with product, development and testing teams to review daily progress, conducted Sprint Planning, Sprint Review and Sprint Retro sessions.
• Supervised effective change request process in implementing additional Zelle scope to enhance user functionality within original schedule.
• Created user stories to break down requirements for development teams to complete work efforts within Agile delivery process.
• Led weekly status risk mitigation meetings with external vendors (Open Market and Mobile First Platform) to send out text and push alerts for P2P project.
• Analyzed customer data to identify and track Key Performance Indicators (KPI), issues, trends, and observations for the attention of M&T Senior management.
• Presented ES P2P weekly status reports and updates in weekly project steering committee.
• Coordinated UAT sessions with product owners and prioritized defects within JIRA.
• Mentored Product Owners and Junior Business Analysts on the Enterprise Services team and preparing them for newer /extension of the Zelle P2P project initiatives.

FedEx: Supply chain and logistics Digital application

• Created and managed the activities within the ART planning cycle across FedEx verticals;
• Ensured transparency for internal and vendor deliverables that meet the prioritized Business Objectives.
• Conducted Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban Boards with Infrastructure team that consisted of DBA’s, Networking and Windows team.
• Participated in CAB readiness review and evaluated changes and the risks the changes present to the FedEx Fulfillment chain.
• Prioritized Portfolio and Value Stream work by collaborating with Solution Architect, Business Architect, Product Managers and stakeholders to breakdown features into user stories.
• Managed multiple teams to ensure features, stories, and tasks are entered, maintained, and tracked in JIRA, Version 1, advised Business Analysts and Product Owners on new and existing epics based on weekly calls with customers and stakeholders.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Defined and analyzed metrics to measure product performance.
• Consulted with product development teams to enhance products based on customer interest data, to help define, standardize, enforce, and set consistent project management processes throughout the FedEx Fulfillment and Returns chain.
• Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement. Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Derived conceptual designs in collaboration with User Experience (UX) from business scope and requirements, to deliver software and applications according to specifications for usability, performance and functionality.
• Documented business scope into detailed requirements, test scripts and created requirements traceability. Led UAT process along with QA team by managing testing execution through tools like TFS and ALM and effectively tracking defects.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Supported enterprise releases; ensured all requirements being installed are tested accurately in production and any defects identified are routed tot he right channels for resolution.
• Created lessons learnt document through all phases of product development, for future reference.
• Managed risk analysis and mitigation plans for product and project.

• Generated reports and project metrics on the status of project activities.
• Created MS Project Plan and ensured scope, priorities, timeline and quality were defined and followed.
• Raised issues and risks related to project delivery to Business Project Manager.
• Worked with individual Project Test Managers in the development, review, and sign-off of test management documentation (project test strategy, test level test plan, test completion memos).
• Worked with test managers throughout the portfolio to ensure complete coverage through CIT, SIT, and UAT test phases.
• Executed vendor reporting and provided feedback on project status and progress.
• Created user stories from stakeholders/subject matter experts in assessing the demand and potential impact of all projects within the assigned portfolio.

• Developed business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyzed client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
• Communicated client’s business requirements by constructing easy-to-understand data and process models.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications were met.