Biju Nandakumar
Mountain House,CA
Summary
Strategic technology leader with 20+ years of experience in ERP solutions and systems integration. Adept at driving operational efficiency, enhancing customer satisfaction, and leading cross-functional teams. Demonstrated expertise in managing large-scale projects, architecting industry-specific solutions, and collaborating with sales teams to develop and deliver go-to-market strategies aligned with organizational objectives.
Overview
25
25
years of professional experience
Work History
Director of Systems Integration
Sage Intacct, Inc.
01.2022 - Current
- Leadership & Team Management: Lead a high-performing team responsible for delivering systems integration solutions, driving team development, engagement, and performance to meet organizational goals
- Solution Architecture: Architect tailored solutions for specific industry verticals and geographic markets, ensuring alignment with customer needs and market demands
- Go-to-Market Strategy: Drive the go-to-market strategy for newly developed solutions, working closely with sales and marketing teams to identify key opportunities and ensure successful launches
- Strategic Planning & Execution: Collaborate with executive leadership to define and execute strategic initiatives, including revenue growth, demand generation, and resource planning
- Oversee the creation and management of annual and quarterly budgets
- Customer Satisfaction & Relationship Management: Ensure the delivery of high-quality solutions that meet customer needs, resulting in high levels of customer satisfaction
- Foster strong relationships with clients and internal stakeholders to drive continued business success
- Process Improvement & Efficiency: Champion process improvements, automation, and best practices to enhance the efficiency of technical services delivery
- Lead initiatives to optimize project management, knowledge sharing, and solution design across the organization
- Cross-functional Collaboration: Work closely with sales, product management, and other departments to identify and develop solutions, ensuring the successful delivery of projects and positioning the practice as a key internal resource for thought leadership and advanced technical knowledge.
Senior Practice Manager - Systems Integration
Sage Intacct, Inc.
01.2019 - 12.2021
- Leadership & Team Management: Lead a high-performing team responsible for delivering systems integration solutions, driving team development, engagement, and performance to meet organizational goals
- Solution Architecture: Architect tailored solutions for specific industry verticals and geographic markets, ensuring alignment with customer needs and market demands
- Go-to-Market Strategy: Drive the go-to-market strategy for newly developed solutions, working closely with sales and marketing teams to identify key opportunities and ensure successful launches
- Strategic Planning & Execution: Collaborate with executive leadership to define and execute strategic initiatives, including revenue growth, demand generation, and resource planning
- Oversee the creation and management of annual and quarterly budgets
- Customer Satisfaction & Relationship Management: Ensure the delivery of high-quality solutions that meet customer needs, resulting in high levels of customer satisfaction
- Foster strong relationships with clients and internal stakeholders to drive continued business success
- Process Improvement & Efficiency: Champion process improvements, automation, and best practices to enhance the efficiency of technical services delivery
- Lead initiatives to optimize project management, knowledge sharing, and solution design across the organization
- Cross-functional Collaboration: Work closely with sales, product management, and other departments to identify and develop solutions, ensuring the successful delivery of projects and positioning the practice as a key internal resource for thought leadership and advanced technical knowledge.
Practice Manager - Systems Integration
Sage Intacct, Inc.
10.2016 - 12.2018
- Leadership & Team Management: Lead a high-performing team responsible for delivering systems integration solutions, driving team development, engagement, and performance to meet organizational goals
- Solution Architecture: Architect tailored solutions for specific industry verticals and geographic markets, ensuring alignment with customer needs and market demands
- Go-to-Market Strategy: Drive the go-to-market strategy for newly developed solutions, working closely with sales and marketing teams to identify key opportunities and ensure successful launches
- Strategic Planning & Execution: Collaborate with executive leadership to define and execute strategic initiatives, including revenue growth, demand generation, and resource planning
- Oversee the creation and management of annual and quarterly budgets
- Customer Satisfaction & Relationship Management: Ensure the delivery of high-quality solutions that meet customer needs, resulting in high levels of customer satisfaction
- Foster strong relationships with clients and internal stakeholders to drive continued business success
- Process Improvement & Efficiency: Champion process improvements, automation, and best practices to enhance the efficiency of technical services delivery
- Lead initiatives to optimize project management, knowledge sharing, and solution design across the organization
- Cross-functional Collaboration: Work closely with sales, product management, and other departments to identify and develop solutions, ensuring the successful delivery of projects and positioning the practice as a key internal resource for thought leadership and advanced technical knowledge.
Project Manager
Intacct Corporation
09.2012 - 09.2016
- Manage multiple, highly engaged clients and partner projects, advise clients on best practices, evaluate interface, develop specifications and system software performance requirements and resolve customer problems
- Lead and deliver full lifecycle Sage Intacct software projects, which include: Managing customer, partner, and internal expectations and delivering high-quality solutions on time within scope and budget; Deliver projects with high customer satisfaction and successful customer adoption
- Provide effective translation and documentation of customer requirements into configurable software solutions and business management processes
- Provide insights about the Sage Intacct product and implementation process to engineering and product management to drive improvements into future releases
- Consult with customers or other departments on project status, proposals, and technical issues such as software system design and maintenance
- Work with Sage Intacct Customer Support to facilitate project completion and transition of customer to Support
- Coordinate installation of software system and monitor functioning of equipment to ensure system operates in conformance with specifications.
Senior Business Analyst
Intacct Corporation
03.2010 - 09.2012
- Developed an understanding of customer workflows to deliver precise recommendations for challenging problems
- Kept track of simultaneous project milestones using tactical approaches, established practices, and strategic plans focused on production, schedule, and budget objectives
- Pinpointed inefficiencies in business processes and recommended improved policies.
Customer Success Manager
Intacct Corporation
10.2009 - 02.2010
- Managed coordination and communication directly with customers on escalated product issues, acting as the escalation point for customer and technical support teams
- Resolved complex integration issues, coordinating across time zones and geographies with the development team in Bangalore, India
- Managed technical aspects of business relationships with clients, developed technical bulletins, and maintained customer support standard operating procedures
- Participated in training and mentoring new hires, ensuring they were well-equipped to handle customer support tasks.
Senior Customer Support Specialist
Intacct Corporation
08.2008 - 09.2009
- Performed multiple implementation tasks as assigned by the Project Manager, delegated projects to the team, and monitored progress on implementations
- Issue Escalation & Resolution: Communicated with Engineering to escalate issues and handle new business user requests, providing tier-2 support for escalated cases
- Customization & Integration: Collaborated with the Customization team to tailor the application and integrate it with various partners, ensuring client needs were met effectively.
Lead - Client Setup Specialist
Intacct Software Private Limited
08.2005 - 08.2008
- Led the Case Management Program, tracking all cases using Salesforce.com from start to finish
- Coordinated with the Tier-1 support team in the US and led the Tier-2 support team in India
- Worked closely with Engineering to ensure timely bug fixes and adherence to Service Level Agreements (SLAs)
- Performed multiple implementation tasks as identified within the project plan, ensuring high-quality delivery.
Lead - Client Setup Specialist
Minsu Infosystems Private Limited
06.2003 - 07.2005
Project Coordinator
Ovation Infotech Private Limited
08.2001 - 05.2003
Customer Support Executive
Intellect Data Systems & Software Private Limited
12.1999 - 05.2001
Education
Bachelor of Science -
Bangalore University
Skills
- ERP Solutions Implementation
- Software Development Lifecycle (SDLC)
- Agile & Scrum Methodologies
- Cloud Computing (AWS)
- Systems Integration & Automation
- Solution Architecture for Verticals & Geographies
- Go-to-Market Strategy Development
- Technical Team Leadership & Coaching
- Project Management & Budgeting
- Cross-functional Collaboration
- Customer Relationship Management (CRM)
- Knowledge Management & Best Practices
Timeline
Director of Systems Integration
Sage Intacct, Inc.
01.2022 - Current
Senior Practice Manager - Systems Integration
Sage Intacct, Inc.
01.2019 - 12.2021
Practice Manager - Systems Integration
Sage Intacct, Inc.
10.2016 - 12.2018
Project Manager
Intacct Corporation
09.2012 - 09.2016
Senior Business Analyst
Intacct Corporation
03.2010 - 09.2012
Customer Success Manager
Intacct Corporation
10.2009 - 02.2010
Senior Customer Support Specialist
Intacct Corporation
08.2008 - 09.2009
Lead - Client Setup Specialist
Intacct Software Private Limited
08.2005 - 08.2008
Lead - Client Setup Specialist
Minsu Infosystems Private Limited
06.2003 - 07.2005
Project Coordinator
Ovation Infotech Private Limited
08.2001 - 05.2003
Customer Support Executive
Intellect Data Systems & Software Private Limited
12.1999 - 05.2001
Bachelor of Science -
Bangalore University
Similar Profiles
Pemba SherpaPemba Sherpa
Sr. Software Engineer at Sage Intacct, Inc.Sr. Software Engineer at Sage Intacct, Inc.
Jack RainsJack Rains
Business Development Representative at Sage IntacctBusiness Development Representative at Sage Intacct
Khashaun M. EdwardsKhashaun M. Edwards
Business Development Representative at Sage IntacctBusiness Development Representative at Sage Intacct